Alorica is a global leader in customer experience CX solutions, supporting some of the worlds most recognized brands. We combine technology, talent, and analytics to deliver seamless customer interactions that drive loyalty and business success. Our culture is peoplefirst, innovative, and focused on operational excellence.

Role Overview
The CARE Advanced Representative handles complex customer cases within fintech, financial services, or accounting software environments. This role requires deeper expertise, strong analytical skills, and the ability to resolve escalations while ensuring an exceptional customer experience.

Key Responsibilities
Manage complex and escalated customer inquiries across multiple channels.
Investigate and resolve advanced issues related to financial products, accounts, and transactions.
Provide guidance on processes and solutions to customers and internal teams.
Ensure timely and accurate resolution of cases.
Support continuous improvement by identifying trends and recurring issues.




Maintain accurate documentation of all interactions.

Qualifications
Bachelors degree required or High School diploma with 5 years of fintech customer service experience.
Minimum 3 years of experience in
oFintech
oAccounting software
oBanking customer service
Experience handling escalations and complex cases.
Strong analytical and problemsolving skills.
Advanced English preferred.

Core Skills
Advanced problemsolving
Critical thinking
Strong communication
Decisionmaking
Customer focus

Location Onsite in Guadalajara, Mexico

Bolsa de trabajo México ofrecemos puesto de CARE Advanced Representative para el sector de Atencion a clientes de San Pedro Tlaquepaque. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 CARE Advanced Representative Advanced English (San Pedro Tlaquepaque)
🏢 Importante Empresa Del Sector De Call Center
📍 San Pedro Tlaquepaque