The ideal candidate will be responsible for providing exceptional customer support and ongoing case management, ensuring an outstanding client experience throughout the debt relief process.

Key Responsibilities

Customer Support Deliver highquality service while providing personalized assistance to assigned clients.
Case Management Manage and monitor client accounts throughout the debt relief process, ensuring timely followup and accurate case progression.
Documentation Maintain accurate and uptodate client records and documentation within the companys system.
Client Assistance Address client inquiries and provide clear, timely information regarding the status of their debt relief program.
FollowUp Maintain consistent communication with clients to keep them informed of updates and progress on their cases.

Qualifications
Language Nativelevel English proficiency with excellent pronunciation required, including outstanding verbal, written, and reading comprehension skills.
Education High school diploma or equivalent minimum requirement.
Experience At least 6 months of experience in customer service or a call center environment.

Technical Skills Basic computer proficiency and working knowledge of Microsoft Office applications.
Core Competencies




Exceptional verbal and written communication skills
Strong reading fluency and comprehension
Customerfocused mindset
Excellent organizational and followup skills
Ability to work collaboratively in a team environment
Strong problemsolving abilities

What We Offer
Net monthly base salary of MXN 15,000
Performancebased bonuses
Benefits required by Mexican labor law, including
Social Security IMSS
Infonavit
Christmas bonus Aguinaldo
Paid vacation
Vacation premium
Paid training
Rotating work schedule from Monday through Saturday, based on operational needs
Saturdays 900 a.m. 600 p.m.
Fixed day off every Sunday
8hour workday plus a 1hour lunch break
Available Shifts
800 a.m. 500 p.m.
900 a.m. 600 p.m.
1000 a.m. 700 p.m.
Location
Centrally located office in Cancún, conveniently situated near Costco.
Bolsa de trabajo México ofrecemos puesto de Customer Care Representative Call center para el sector de CallCenter Telemercadeo en la empresa Contel y Ferraez Abogados, S.C. de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Care Representative Call center Native English (Benito Juárez)
🏢 Contel Y Ferraez Abogados, S. C.
📍 Benito Juárez