At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands – the ones you love and use every day!

Our team spans hundreds of locations around the globe, with over a hundred thousand awesome employees…and you could be the next one!

Summary:
Acts as a strategic advisor and HR expert by aligning HR strategies with business goals, while providing support and guidance to management and employees.

Key responsibilities:
-Develop Human Resources solutions by collecting and analyzing information and recommending courses of action.
-Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation, anticipating changes, enforcing adherence, and advising management on necessary actions.
-Participate in developing department goals, objectives and systems
-Handle employee relations counseling, outplacement counseling, and exit interviewing.
-Assist in evaluating reports, decisions, and outcomes in relation to established departmental goals.



Recommend new approaches, policies, and procedures to continuously improve department efficiency and service delivery.
-Perform other duties as assigned by management.

Qualifications & Requirements
-A minimum of 2 years experience of Human Resources Business Partner is required.
-Proficiency with Microsoft Office tools, particularly—though not limited to—Excel pivot tables and data analysis in Excel.
-Advanced English level (B2 in CEFR) and excellent communication skills.
-Excellent leadership and organization skills, with critical mind-set and proactiveness
-Position on-site to work in Puebla.-Requerimientos- Educación mínima: Educación media superior - Educación Competente T
2 años de experiencia
Idiomas: Inglés
Conocimientos: Microsoft office, Políticas de recursos humanos, Recursos humanos, Teams
Palabras clave: negocio, business, callcenter, teleoperador, telefonista, telephonist, telefonico

📌 HR Business Partner (Heroica Puebla de Zaragoza)
🏢 ALORICA CONTACT SERVICES MEXICO
📍 Heroica Puebla de Zaragoza