Disclaimer: Please note that only CVs submitted in English will be considered. Profiles not provided in English will not be taken into account.

Aviso: Tenga en cuenta que solo se considerarán las hojas de vida presentadas en inglés. Los perfiles que no se envíen en inglés no serán tenidos en cuenta.

Job Overview

Our client is looking for a reliable and customer-focused Bilingual ISP Technical Support Specialist (After-Hours) to provide after-hours, weekend, and overflow support for residential, commercial, and government customers. In this role, you will handle customer inquiries through phone, email, and ticketing systems while ensuring service standards and performance metrics are consistently met. The idóneo candidate has prior customer service or ISP experience, strong communication and problem-solving skills, and the ability to collaborate effectively with a US-based operations team across multiple time zones.

Schedule

Thursday - Monday, 11:00 AM - 8:00 PM PST (40 work hours per week)

Responsibilities

Provide phone coverage for after-hours and weekend shifts.Manage residential, commercial, and government account inquiries.Troubleshoot internet connectivity and service-related issues.Assist with weekday overflow to maintain service levels.Respond to customer requests via phone, email,



and ticketing systems.Escalate technical issues when necessary and coordinate with internal teams.Adhere to established company KPIs and performance metrics.Communicate directly with the US-based operations team.Maintain accurate customer records and ticket documentation.
Requirements

Proven experience in a customer service, technical support, help desk, or ISP environment.Excellent verbal and written English and Spanish communication skills.Previous experience supporting internet, telecommunications, or technology-related services is highly preferred.Strong troubleshooting and problem-solving abilities.Ability to remain calm and professional when handling customer concerns.Ability to work US time zones, particularly West Coast and Texas hours.Stable home office with high-speed internet and backup power.Proficiency with Google Meet, Zoom, and ticketing systems.Strong attention to detail and ability to work independently.
Independent Contractor Perks

Permanent work from homeImmediate hiringHealth Insurance Coverage for eligible locations
Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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📌 Bilingual ISP Technical Support Specialist (After-Hours) (Miguel Hidalgo)
🏢 Empresa líder
📍 Miguel Hidalgo