At **HYATT **we are looking for your talent as
**Reservation Agents**
Your main functions will be:
- Utilize elevated sales techniques to drive revenue production and create bookings by assuming the sale, overcoming objections, and upselling.
- Educate guests on product offerings.
Process and review all customer requests accurately and efficiently.
- Field E-mails from other departments and 3rd party vendors looking for assistance with creating reservations.
- Must be able to adhere to AAA Diamond call standard requirements on all calls and pass any test calls for properties to maintain status.
- Able to utilize effective listening skills to create a personalized experience for the guest.
- Manage, coordinate and verify existing rates according to different strategies and channels.
- The position responsibilities outlined above are in no way to be construed as all-encompassing.
Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
- **Your profile**:_
- Bachelor's degree in tourism, administration or similar.
- Experience as a customer service agent or reservations.
- English skills (written and verbal) required.
- Organized, service attitude, Excellent communications skills.
- Good handling of Microsoft Office packages.
Tipo de puesto: Tiempo completo, Aprendiz
Sueldo: $10,****** - $15,****** al mes
Beneficios:
- Caja de ahorro
- Estacionamiento gratuito
- Confiable de gastos médicos mayores
- Protegido de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
Tipo de jornada:
- Turno de 8 horas
Pregunta(s) de postulación:
- ¿Actualmente te encuentras laborando?
¿Estás consiente de que la vacante es Cancún?
- ¿Cuántos años de experiência tienes en reservaciones?
, ¿en qué empresas has desempeñado este rol?
- ¿Cuál es tu nível de inglés en escala de % de 0 a 100?
- ¿Cuál es tu expectativa salarial neta mensual para unirte a nuestro equipo de trabajo?
- ¿Cuándo podrías iniciar actividades en nuestro corporativo de Cancún?
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 17/12/2024