Job Details Location: Tlaxcala, Mexico
Type: On-Demand Dispatch (Contractor will only be working when required by client on hourly, half-day and Full-Day basis)
Working Hours: 24x7
Job Summary We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors
Key Responsibilities End-User Support • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.
Office Infrastructure Support • Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.




• Coordinate with vendors and support scheduled maintenance activities.
Asset Management • Conduct inventory audits and maintain accurate asset records. Project & Site Support
• Receive, register, label, image, deploy, track, and maintain IT assets.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.
• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.
Required Skills • Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.

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📌 IT Support Technician (Tlaxcala)
🏢 Sharp Brains
📍 Tlaxcala