Description

Job Title: Operations Manager | Property Management

Position Type: Full-Time, Remote
Location: Remote LATAM (Supporting Miami & Orlando, Florida Markets)
Working Hours: U.S. Business Hours (EST)

About the Role

We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets.

This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization.

The idóneo candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents.

Responsibilities

Team Leadership & Operations

- Oversee daily operations across the Miami and Orlando property management portfolio.
- Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development.
- Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance.
- Ensure proper staffing and resource allocation across departments.
- Establish and manage KPIs for team members and departments.
- Hold employees, vendors, and tenants accountable to company standards and timelines.
- Create operational consistency and improve workflows across the organization.

Leasing & Occupancy Management

- Oversee leasing operations and vacancy management.
- Ensure listings are accurate, competitive, and marketed effectively.
- Monitor occupancy performance and vacancy trends.
- Ensure vacant units are leased quickly while maintaining tenant quality standards.
- Manage lease renewal processes and rental rate adjustments.
- Monitor leasing performance metrics and implement improvements as needed.

Unit Turns & Property Operations

- Oversee the unit turn process from move-out to move-in.
- Ensure unit turns are completed on time and within budget.
- Coordinate vendors, maintenance teams, and operational staff throughout the process.
- Monitor turn costs and identify opportunities for increased efficiency.
- Ensure units meet company quality standards prior to occupancy.

Owner & Client Relations

- Serve as a key point of contact for property owners.
- Respond to owner concerns and operational inquiries promptly.
- Maintain strong owner relationships through proactive communication.
- Ensure seamless onboarding of new clients and properties.




- Support owner retention and long-term satisfaction.

Maintenance Coordination

- Manage maintenance operations and vendor relationships.
- Ensure work orders are completed efficiently and cost-effectively.
- Monitor maintenance response and resolution times.
- Coordinate communication between tenants, owners, and vendors.
- Ensure property inspections are scheduled and completed on time.
- Monitor maintenance expenses and service quality.

Financial Operations & Collections

- Oversee rent collection processes across the portfolio.
- Monitor delinquency reports and collection performance.
- Ensure notices and legal actions are initiated promptly when necessary.
- Support eviction processes in accordance with company procedures and local regulations.
- Monitor maintenance and turn expenses against budget.
- Identify opportunities to improve operational profitability while maintaining service quality.

Systems & Process Improvement

- Develop and improve operational workflows and procedures.
- Implement accountability systems and performance tracking.
- Support process automation and operational efficiencies.
- Ensure consistent use of company software and operational tools.
- Identify opportunities to improve owner, tenant, and employee experiences.

What Makes You a Perfect Fit?

- Strong leader who can motivate and hold teams accountable.
- Highly organized with exceptional follow-through.
- Excellent problem-solving and decision-making abilities.
- Strong communicator comfortable working with owners, tenants, vendors, and employees.
- Results-oriented and driven by operational performance.
- Comfortable managing multiple priorities simultaneously.
- Proactive and self-directed in a remote environment.
- Strong sense of ownership and accountability.
- Able to balance customer service, operational efficiency, and financial performance.

Required Experience & Skills (Minimum)

- Minimum of 3 years of property management experience.
- Minimum of 2 years of leadership or operations management experience.
- Experience managing multi-functional teams.
- Strong understanding of:
- Leasing
- Vacancy management
- Unit turns
- Maintenance coordination
- Rent collections
- Lease renewals
- Evictions
- Property operations

- Fluent English and Spanish communication skills (written and verbal).
- Strong organizational and project management skills.




- Experience managing operations in a remote environment.
- Excellent relationship management and communication abilities.
- Ability to manage multiple properties, projects, and priorities simultaneously.

Ideal Experience & Skills

- Experience managing operations across multiple geographic markets.
- Experience with residential and commercial property management.
- Experience implementing operational processes and performance metrics.
- Familiarity with:
- Buildium
- QuickBooks
- Monday.com

- Experience utilizing automation and technology to improve efficiency.
- Experience leading growing property management organizations.

Tech Stack & Tools

- QuickBooks
- Monday.com
- Google Workspace
- Property Management Software
- Communication & Collaboration Platforms
- Buildium (Preferred)

What Does a Typical Day Look Like?

An Operations Manager's day focuses on leading teams, resolving operational challenges, monitoring performance, and ensuring property management processes run efficiently.

You will:

- Meet with team members and department leads.
- Review leasing activity, vacancies, and occupancy metrics.
- Monitor maintenance requests and vendor performance.
- Follow up on owner concerns and onboarding activities.
- Review rent collections and delinquency reports.
- Coordinate unit turns and property inspections.
- Track operational KPIs and team performance.
- Resolve escalated issues and remove operational roadblocks.
- Identify opportunities to improve efficiency and service delivery.

In essence: you are responsible for ensuring the property management operation runs efficiently, teams remain accountable, owners stay satisfied, and tenants receive exceptional service.

Key Metrics for Success (KPIs)

- Occupancy rate.
- Average days-to-fill vacancies.
- Unit turn completion time.
- Turn costs versus budget.
- Rent collection rate.
- Delinquency and eviction performance.
- Lease renewal rate.
- Rental rate growth on renewals.
- Work order completion and resolution times.
- Maintenance cost per unit.
- Inspection completion rate.
- Owner satisfaction and retention.
- Team performance and accountability metrics.

Why Join Us?

- Fully remote leadership opportunity.
- Direct impact on the growth and success of a rapidly expanding property management company.
- Opportunity to lead and develop a high-performing team.
- Significant ownership and autonomy within the organization.
- Collaborative and growth-focused culture.
- Opportunity to improve systems, processes, and operational performance.
- Long-term growth potential for successful leaders.

Interview Process

1. Initial Application Review
2. Intro Video
3. Property Management Operations Assessment
4. Client Interview
5. Offer & Onboarding

📌 Operations Manager | Property Management (México)
🏢 Empresa reconocida
📍 México