Join Our Team! We’re looking for motivated professionals ready to deliver outstanding client experiences and grow with us.

Job Description:

Client service representatives manage client relationships and provide customer support. They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed.

Key Responsibilities:

-Regularly communicate with clients to request and review documentation related to the case.

-Communicate via phone call, email and text with clients to gather required information to further qualify them for cases.

-Confirm that all clients are being reached on a consistent basis.

-Accurately file documents in the appropriate database with all required information and notes.

-Perform a variety of file maintenance tasks for electronic files in compliance with the firm's policies. This includes creating and retrieving files when necessary.

-Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice.

-Other duties as assigned.

Requirements:

- Problem-solving mindset and critical thinking
- Empathy and ability to support clients in diverse situations
- Excellent organization, time management, and attention to detail
- Team player who can also work independently
- Tech-savvy with Microsoft Office (Word, Outlook, Excel)





If you thrive in dynamic environments and enjoy making a real impact, we’d love to hear from you!

Company Information

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 integral locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results.ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

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📌 Client Service Representative (Monterrey)
🏢 CP360
📍 Monterrey