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For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations. The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to general standards, security and compliance requirements, and measurable business outcomes worldwide.

Working closely with the accountable Service Owner, regional IT leaders, operations teams, and key business stakeholders, the IT Service Manager ensures globally consistent network services while coordinating cross-region delivery, prioritization, and service transition. The role provides global governance, aligns regional execution to enterprise objectives, and ensures solutions are fully documented, operationally ready, and transitioned into support with clear acceptance criteria.

Key Responsibilities

- WAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.
- LAN / WLAN refresh: campus/branch/factory standards, NAC/802.1X, Wi‑Fi optimization.
- Core Services: DNS/DHCP/IPAM (DDI) enhancements, NTP, load balancing (L4/L7).
- Cloud Networking: Azure/AWS/GCP connectivity (VNets/VPCs, peering, Transit Gateway), ExpressRoute/Direct Connect.
- Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation (Ansible/Terraform), API integrations.

Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

This role is aligned with Olympus’ Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. Olympus is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive and contribute.

Job Duties

- Global Project Delivery & Cross-Regional Coordination
- Lead global end-to-end delivery and coordination of network initiatives across regions, ensuring alignment of plan, design, build, test, deploy, stabilize, and handover activities.
- Establish and govern global project delivery baselines, priorities, and interdependencies across regions, managing scope, timeline, budget, risks, assumptions, issues, and dependencies to drive consistent execution.
- Define global operational acceptance criteria and ensure structured transition into Network Operations and regional support teams with consistent documentation, runbooks, and support readiness.
- Drive continuous improvement initiatives that reduce incident rates, MTTR, and change failures.
- Develop and enforce reference architectures, golden configurations, and lifecycle standards (hardware/OS/firmware).
- Champion simplification and standardization to reduce complexity and cost.
- Design Governance
- Produce high‑quality design artifacts (HLD/LLD, security controls, test plans).




- Facilitate architecture reviews and CAB approvals; ensure alignment with Zero Trust and security policies.
- Validate performance, scalability, and resilience through proof of concepts and pilot deployments.
- Stakeholder & Change Management
- Engage business units, regional IT, Security, Cloud, EUC, and Application teams to align global priorities, coordinate regional execution and minimize business disruption.
- Communicate global progress, regional risks, dependencies and outcomes through executive reporting and stakeholder governance forums.
- Lead post‑implementation reviews (PIRs) and embed lessons learned into future projects.
- Coordinate MSP/OEM/carrier contributions to project delivery (SOWs, deliverables, staffing).
- Run formal service reviews for project workstreams; enforce SLA, quality, and compliance obligations.
- Manage contracts/renewals relevant to project scope; drive competitive bids and benchmarking cost/performance.
- Build business cases (TCO/ROI), track budgets (CAPEX/OPEX), and ensure benefit realization (cost savings, risk reduction, performance gains).
- Optimize run costs (circuits, licensing, support) through consolidation, rationalization, and modern platform adoption.
- Risk, Security & Compliance
- Identify and manage project risks; implement mitigating controls and contingency plans.
- Ensure compliance with internal policies and external frameworks (e.g., ISO 27001, NIST, SOX as applicable).
- Coordinate security testing (policy compliance, vulnerability remediation) and formal sign‑offs.
- Documentation & Knowledge Transfer
- Maintain accurate documentation: topology, standards, runbooks, test evidence, and CMDB updates for all CIs affected.
- Deliver training/KT sessions to operations and regional teams; ensure support readiness and monitoring coverage.
- Other responsibilities / duties as assigned.

Job Requirements

Must have:

- Bachelor’s degree in IT related fields (or equivalent industry experience).
- 5+ years in IT Provider Management, Service Delivery Management in a company that receives outsourced IT services using an offshore managed service provider delivery model, or in a similar role at a global matrixed organization similar in size as Olympus.
- An strong understanding of IT Governance, including how to implements governance models and obtain benefits from the governance model Demonstrated Knowledge of ITIL processes and/or industry best practice
- Broad technical knowledge of IT Infrastructure products/services
- Demonstrated knowledge and understanding and experience in Outsourced commercial and contract management
- Ability to rapidly learn new technologies
- Good understanding of AI an automation
- Available to travel
- Valid Passport
- English spoken (advance level)

Nice to have:

- Valid VISA
- Experience working with Japanese companies that have a global presence would be advantageous.
- Experience working in a regulated industry would be advantageous.
- ITIL V4 or ITIL V5 Foundations Certification





We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus and 401(k)* with company match

24/7 Employee Assistance Program

Free live and on-demand Wellbeing Programs

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance*

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation/match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus ( ).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

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🏢 Olympus Corporation Of The Americas
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