As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
Responsibilities:
o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
o Maintain accurate, real-time incident timelines and post-incident documentation.
Troubleshooting & Restoration
o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
o Provide clear technical context,



hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
o Facilitate postmortems and continuous improvement actions.
o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
Service Quality & Process Excellence
o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
o Recommend monitoring gaps to improve observability
Mandatory Skills Description:
Bachelor's degree in computer science/information technology or related field
GraphQL (server + client)
5+ years of experience in support of web applications Advanced .
NET Core API design.
Software packaging and software release management using GitHub
Excel at triage or analysis of situations for production support
#J-*****-Ljbffr

📌 Full Stack Engineer (Estado de México)
🏢 Luxoft
📍 Estado de México