COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high‐quality, consistent services that exceed customer expectations.
Position
Customer Support Supervisor
Industry
Logistic Company
Work Location
Binan Laguna
Work Schedule
Monday to Friday
Salary
Php25,000-Php35,000
Work Set Up
Work on site
Benefits
HMO
Government benefits
13th Month Pay
Sick Leave
Government benefits
Job Requirements
Bachelor's degree holder
With at least 1 to 2 years' experience in back‐office customer service operations
Amendable to work on site
Amendable to attend face to face interview
Can start as soon as possible
Job Responsibilities




Supervises daily back‐office customer service operations, handling client inquiries via email and phone
Ensures timely, accurate, and professional responses to customer inquiries, requests.
Coaches, trains, and supports customer service representatives to improve performance and service quality
Prepares reports on inquiry volumes, resolution times, customer feedback, and team performance
Acts as the primary point of contact for escalated back‐office customer concerns
Recruitment Process (Face to Face)
Initial Interview
Final Interview
Job Offer
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