Responsibilities

- Provide day‑to‑day technical support for chiller products to the Field Sales & Service organization worldwide via call tree, email, and site visits, primarily focused on the Americas.
- Accountable for creating and maintaining technical service bulletins, service letters, and Updates to the Solutions Database to meet and exceed internal and external customer expectations.
- Support regional territories for escalated chiller technical support cases and warranty claims, facilitating timely and consistent data mining on product, failed component, defect, and responsibility.
- Drive product reliability through the Continuous Improvement Process for existing and new products.
- Collaborate with service branch leadership to provide technical resources and support key customer accounts at the branch level.
- Participate in educating JCI associates on technical discussions regarding failure modes and their impact on equipment and customers.
- Exhibit proficiency in troubleshooting the refrigeration cycle, specifically for air‑cooled chillers, and for air‑conditioning duty on BE equipment.




- Manage Technical Escalations from Tier I and provide technical support during on‑site audits of BE plants, suppliers, and customer sites.

Qualifications

- Bachelor's degree in engineering or a related technical/scientific field.
- Minimum of 10 years of technical experience with HVAC&R; products.
- Strong analytical and problem‑solving skills for complex product system issues.
- Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint), internet software, and email.
- Ability to travel up to 20%.

Benefits

- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Commitment to work‑life balance and employee well‑being.
- Engagement in meaningful projects that make a difference.

EEO Statement

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination.

#J-18808-Ljbffr

📌 Product Tech Support Eng III (Monterrey)
🏢 Ydu Jc Air Cond & Ref Inc.- Dubai
📍 Monterrey