QualificationsPREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.Customer Service Oriented with demonstrated ability to show empathy.Excellent written and verbal communication skills.Must be patient and inclined to help others.Detail oriented.Ability to achieve high productivity and quality standards.Proficient working knowledge of Windows OS, Internet, and associated software.Bilingual - English/Spanish a plus.ResponsibilitiesCompletes the online application for the claimant.Asks a series of personal medical questions.Uses several systems to complete the process: website, internal, and order management systems.Demonstrate empathy, compassion, and patience.Maintain confidentiality of sensitive information.Meet productivity and quality goals.Use of call management software to answer calls, adhere to specified schedule,



and breaks.ShiftMonday to Friday 10:00 AM - 7:00 PM (nine-hour shift, with flexibility among 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, or 10:00 AM - 7:00 PM).
Salary And Benefits$17,500 base gross monthly salary.
$14,****** approximate base net monthly salary, food stamps $1,500 pesos.Savings funds 4%Christmas bonus 15 days (increases with tenure).
All other labor benefits: vacations, IMSS, profit share.Monthly gross performance bonus up to $5,100; metrics based on applications and perfect attendance to be eligible.Bonus will be paid once a month.
#J-*****-Ljbffr

📌 Application Specialist (México)
🏢 Intugo
📍 México