Monks seeks a proactive, technically skilled Customer Support Engineer to guard the first line of contact for customer inquiries via chat, email, and tickets. You will own issues end-to-end, diagnose data and configuration problems, and collaborate with Product, Engineering, and QA to drive rapid, repeatable resolutions.
Idóneo candidates have 3–5 years in technical support for SaaS, strong SQL and API testing skills, and the ability to explain complex topics clearly to technical and
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📌 SaaS Support Analyst - Tech Troubleshooter (México)
🏢 Monks
📍 México