Position

Customer Service Representative Bilingual

Location

San Mateo Nopala, Naucalpan, Estado de México

Work Model

- Hybrid Model
- Weekly schedule of 48 hours.
- Operation hours:
- Adaptable Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
- Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
- Remote: One Saturday per month (07:00 am to 03:00 pm)

Benefits

- Pay rate: $23K MXN Monthly
- Direct Hiring
- Law Benefits
- Enhaced Employee Benefits

Requirements

- Bachelor's degree is preferred. Candidates with some college or university are allowed.
- Proven English proficiency – both spoken and written (preferably native English or language certification).
- Customer service mindset.
- High Volume Call Center Experience

Key Responsibilities

- Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self‑services available online.




- Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:
- Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
- Utilize online knowledge‑based materials and navigate multiple applications to assist with call handling and decision making.
- Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
- Clearly explain process requirements and obtain required information from customers.
- Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.
- Possess workplace agility:
- Remain knowledgeable and prepared for upcoming changes to processes and technology.
- Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels
- Be prepared to engage and contribute positively to a collaborative, team‑based environment.

Contact Details

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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📌 Customer Service Representative Bilingual (Ciudad de México)
🏢 CRH Talento en IT
📍 Ciudad de México