Join the Coolest Call Center!
Confie
is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Back Office Representative - Work From Home - Confie
Legal benefits
IMSS
AFORE
Infonavit
Vacations in accordance with the law
Vacation Premium (25%)
Christmas Bonus (Aguinaldo)
Profit Sharing (PTU)
Paid Leave (Maternity and Paternity)
Additional Benefits
Weekly Pay
Monthly Home Office Allowance:
$200 MXN ($100 MXN for internet and $100 MXN for electricity)
Savings Fund (2.5%)
Paid Leave for marriage and loss of immediate family members
Minor Medical Insurance
Life Insurance (Coverage up to MXN 250,000)
Balance Days (Additional paid days off
)
Creditas (Payroll‐deducted loans)
TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)
Optional Benefits
Dental Insurance
Employees' Mortuary Fund
Family Mortuary Fund
Savings Account
OPL by AON – Car and motorcycle insurance for employees and extended family members
Requirements:
English proficiency at
B2 level or higher
Strong
communication
and active-listening skills
Basic
computer skills
At least 1+ year of
call center experience
(Must)
Back Office experience
(1+ year)
You must be available to work full-time.
Responsibilities:
Review and process
insurance policy updates and changes
within the
Atlas management system.
Reconcile
premiums, payments, and refunds
to ensure
accurate financial records.
Investigate and resolve
discrepancies
related to
policies, transactions, and account balances.
Apply
deposits
and accurately record
financial information
in the appropriate systems.
Collaborate with
branch offices, insurance carriers, and external vendors
to follow up on and resolve outstanding issues.
Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!
📌 Back Office Representative Work From Home (Xico)
🏢 Confie
📍 Xico