ITJ in Tijuana, Mexico, seeks a Level 1 Remote Service Desk IT Support Technician to deliver first-line IT support via ServiceNow, Intune, and TeamViewer. You will handle software installs, licensing, endpoint issues, and user provisioning in a regulated biotech setting.
Remote-friendly, with an office-based hybrid model (4 days on-site). The role emphasizes documentation, SLA adherence, and collaboration with IT peers to ensure timely resolutions and secure IT operations for contingent workers.
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📌 Remote IT Help Desk Analyst (Tijuana)
🏢 ITJ
📍 Tijuana