The Customer Support Representative's role is to deliver top quality Customer Service to the Company's esteemed customers through email and live chat.
The role also includes operational and back-office functions.ResponsibilitiesHandle live chats and email communication in order to provide assistance to customers' enquiries and requests;Resolve incoming customer queries and complaints to ensure customer satisfaction;Process all tasks in a timely, accurate and courteous manner;Complete all related documentation and data entry to high standards and within the set time parameters.Creatively look for options, possibilities and solutions for customers;Sell solutions and deliver results to customers;Ensure that the provision of excellent customer service levels is maintained and exceeded;Ensure that there is adherence to the quality parameters,



procedures and policies as established by the Company;Strive to reach each one's own targets in order to be able to contribute towards the attainment of the Company's own targets and standard levels;Be responsible to develop and maintain a good knowledge of the Company's products, services and systems;Be sure to comply with all the company's business processes, policies and legislation requirements;To handle all client and customer contacts in line with the Company's defined standards whilst keeping customer and company details completely confidential from external and third parties;The role includes operational and back-office functions, for which training is provided.QualificationsA good command of the English language (both written and spoken) is a must.
Additional language/s especially Spanish and Portuguese are considered an asset.Experience in a similar role will be considered an asset.Ability to work on shift basis, including frequent night and afternoon/evening shifts.
#J-*****-Ljbffr

📌 Customer Support Representative (México)
🏢 TheLotter
📍 México