About The Role

Are you passionate about healthcare and ready to build a long-term career supporting U.S.-based medical practices?

Key Responsibilities

- Answer inbound calls from patients and provide exceptional customer service
- Schedule, reschedule, confirm, and coordinate patient appointments
- Maintain and update Electronic Medical Records (EMR/EHR)
- Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage
- Assist with prescription refill coordination while following clinic protocols
- Communicate professionally with patients, healthcare providers, and clinic staff
- Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality

Why Join Snapscale?

- Competitive salary based on experience
- Annual performance reviews with opportunities for salary increases
- Stable, full-time schedule aligned with U.S. business hours
- Long-term career growth and development opportunities
- Be part of a supportive, collaborative,



and globally growing team
- Minimum of 2 years of experience in healthcare, medical administration, or a related field
- Previous experience supporting U.S.-based clinics, medical practices, or hospitals is preferred
- Familiarity with medical terminology; medical billing experience is a plus
- Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills
- Experience using EMR/EHR systems or healthcare management software
- Strong organizational, multitasking, and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a collaborative, team-oriented environment
- High attention to detail and commitment to delivering exceptional patient support
- Must be willing to work onsite in Mérida, Mexico

#J-18808-Ljbffr

📌 Healthcare Virtual Assistant | Mexico (Mérida)
🏢 Snapscale Philippines
📍 Mérida