Customer Service Representative | Guadalajara | On-Site$16,500 MXN Gross + 8% Savings Fund +$1,**** Food Vouchers + Major Medical InsuranceHere's the deal!
Sometimes people need help understanding a product they rely on,finding the right information, resolving an issue, or simply getting a clear answer from someone who cares.As a Customer Support Representative, you'll be the person customers trust when they need guidance.
You'll handle conversations across phone, email, chat, and online channels,helping customers with product questions, concerns, orders, returns, and account-related needs.This role is about combining empathy with accuracy.You'll solve problems, explain information clearly, and make sure every interaction follows the right process—especially when supporting customers in a healthcare-focused environment.If you're someone who enjoys helping people, stays calm under pressure, and knows how to turn a difficult conversation into a positive experience, you'll fit right in.Your day-to-day!
Provide exceptional customer support through phone, email, chat, Q&A; platforms, ratings, and reviewsUnderstand customer concerns and research the right information to provide accurate responsesHelp customers with product questions, promotions, pricing, package information,



and service-related topicsMaintain detailed and accurate customer records while following required procedures and guidelinesFollow healthcare and compliance processes when handling customer complaints and sensitive casesEscalate complex situations to the appropriate internal teams when neededSupport order fulfillment processes, including returns and customer requestsProvide clear explanations while following approved communication guidelinesStay updated on product knowledge, company updates, and customer service processesManage priorities independently while maintaining quality and productivity standardsWhat you need2+ years of customer service or call center experienceStrong English communication skills (American English preferred)Excellent verbal and written communication skillsExperience supporting customers through email and chatStrong problem-solving and objection-handling skillsAbility to manage difficult or sensitive customer conversations professionallyComfortable working with performance metrics and KPIsStrong computer skills, including Google Workspace and Microsoft OfficeAbility to learn new systems, processes, and product information quicklyPositive attitude toward coaching, feedback, and continuous improvementStrong team-player mindset and work ethicWhat you get$16,500 MXN gross monthly salaryPaid trainingFull law benefits8% Savings Fund$1,000 MXN monthly food vouchers after 2 monthsMajor Medical Insurance after 3 months#J-*****-Ljbffr

📌 Customer Support Representative (C) (Jalisco)
🏢 Helpware
📍 Jalisco