Reports To: Senior Director - Operations
Location: Queretaro, Mexico
Environment: Onsite
Work Schedule
This position is full-time and onsite Monday through Friday from 7:00 AM to 4:00 PM with an hour break, but flexibility is available based on coverage.
Who We Are
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.
Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose Of Your Work
As a Tracking Operations Specialist working within Redwood Multimodal (one of our entities), you will be responsible for communicating with motor carriers to track freight, communicate updates and resolve issues during transit in a fast-paced environment.
Your efforts will directly impact the Redwood standard of meeting or often exceeding service obligations to our customers, while enabling corresponding Redwood business units to provide best-in-class service to our customers and carrier-partners.




You will gain an understanding of daily logistical challenges and demonstrate a commitment to operational excellence by executing based on Redwood's best-in-class procedures and processes.
How You Make a Difference Everyday
Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
Communicate relevant freight updates to customer and/or internal carrier & operations teams
Accurately document data entry as it pertains to each unique scenario within a shipment
Use critical thinking to elevate and provide visibility through load boards and general freight management
Assist, investigate, and correct unusual customer problems and order delays
Issue payments for driver expenses when needed
You've Got This?
Bi-lingual in English/Spanish; proficient level for verbal and written communication
Excellent communication (written and verbal) and interpersonal skills
Strong problem-solving skills
Ability to multi-task and change focus quickly
Exceptional attention to detail
Prior tracking experience preferred
What We Offer
Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility




Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you - Major Medical
30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days.
Additional days will increase per Mexican Law
Premium Vacation 50% vacation days (Prima vacacional)
You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
Redwood is an equal opportunity employer.
Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources.
The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's presente or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law
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📌 Tracking Operations Specialist (Santiago de Querétaro)
🏢 Redwood Logistics
📍 Santiago de Querétaro