Analyst - English, Portuguese - Brazilian, Microsoft Windows Analyst - English, Portuguese - Brazilian, Microsoft Windows MexicoJob SummaryJob Summary :Service Desk with Mexican and Brazilian PortugueseKey ResponsibilitiesJob Responsibilities :Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.Resolve or Route incidents and requests to appropriate teamsCoordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User Access and Exit controls.Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)Willing to work in different shifts and national holidays as required by Operations.Skill RequirementsSkill Requirement :Windows Operating systemsClients: Windows8, Windows7, Windows 10Servers: Windows ****, Windows ****, Windows ****Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance)Knowledge of Lync and OCSMS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-OutlookInternet browsers (e.g. Explorer, Chrome, Firefox)Anti-virus and firewall softwarePC Hardware knowledgeMobile devices and OS (iOS/Android/Windows)PC Hardware knowledgeWhy HCLTech?
At HCLTech, you'll supercharge your potential.
You'll find your career.
And you'll find your spark.
All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a general technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June **** totaled $14.8 billion.
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📌 Analyst - English, Portuguese - Brazilian, Microsoft Windows (Jalisco)
🏢 HCL Technologies
📍 Jalisco