About the CompanyMasterfoam Group has been processing flexible materials using technological diversity for 60 years.
Based on adaptable foams, cellular rubber and non-woven materials, we develop and manufacture customised products.
Masterfoam produces in the Netherlands, Romania, Spain and Mexico and has a sales office in Germany.
Masterfoam is an established partner of automotive suppliers, the packaging industry and general industry.About the RoleFor our Supply Chain Team, we are looking for: Customer Service Representative (CSR) On location: Masterfoam Flexsolutions Querétaro, Mex.
Focal point for customers providing information about products, resolving complaints, processing orders/releases and ensuring customer satisfaction through professional and timely support.ResponsibilitiesProcess orders/releases, returns and cancellationsResolve customer complaints and provide appropriate solutionsRespond to customer inquiries by phone, email, chats or in personMaintain accurate customer records and update account informationEscalate complex issues to appropriate departments when necessaryMeet performance KPIs such as: Deliveries on time,



customer satisfaction and quality deliveriesQualificationsBachelor's degree according to the position descriptionAt least 2-3 years of experience in customer service positionRequired SkillsStrong verbal and written communication skillsERP management and Office softwareTimely follow-up to customer needsStrong attention to detail and organizational skillsTeamwork collaborationService attitudeAdaptability and flexibilityPreferred SkillsWhat we offer?
Full-time position in an international manufacturing group with presence in Mexico, the Netherlands, Romania, Spain and Germany.
Direct exposure to automotive and industrial customers.
Opportunity to work closely with Finance, Logistics, Quality, Production and Sales.
Participation in order management, customer follow-up and continuous improvement activities.
Professional development in ERP, customer service, planning and operational coordination.
Competitive compensation package according to experience and profile.
Legal benefits and stable employment conditions.
Collaborative work environment with direct impact on customer satisfaction and delivery performance.Pay range and compensation packageMain location: Masterfoam Flexsolutions México, Querétaro, Mexico.
This is a full-time, on-site position.Equal Opportunity StatementPlease send your application in English to: or the mailbox.MASTERFOAM FLEXSOLUTIONS, S. DE R.L. DE C.V. Cipres 332 Santa Rosa Jauregui, ***** Querétaro, México web:

📌 Custumer Service Representative (México)
🏢 Masterfoam Group
📍 México