IT Operations On SiteSan Luis Potosi, MX, *****Objective of the positionOperate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards, and IT guidelines.Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.).
Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor.Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.).
Track local IT jobs and tasks and mark detected deviations.Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.).
Conduct correct and regular patching, upgrades of the operating systems for IT devices in the area of responsibility (office and shop-floor) by using standard tools, in compliance with IT rules and guidelines.Conduct regular maintenance checks for IT devices in the area of responsibility,



based on the recommendation from the vendors.Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.).
Conduct work packages in IT service requests and IT or carline projects on-siteAssist in development, secure and correct maintaining of the hardware and software assets in the asset management tool.Requirements:Professional career:BD • Computer Science or relatedRelevant experience:2-3 years working in the role in the automotive environment, It Technical Support, Network and communication system and automotive industry IT support.Technical knowledge:Norm IATF *****Product integrityStatistical ToolsCustomer specific requirementsISO ***** / ISO *****Tools for problem solvingWindows operating SystemsHardware and network engineeringHardware troubleshooting and replacement.We are looking forward to your application.
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📌 It Operations On Site (San Luis Potosí)
🏢 Fritz Dräxlmaier
📍 San Luis Potosí