Responsabilidades Clave
Coordinar la operación diaria del call center, asegurando una atención oportuna y profesional para todos los leads.
Supervisar el desempeño del equipo mediante el seguimiento de KPIs de servicio, calidad y productividad.
Brindar coaching, retroalimentación y acompañamiento continuo a los asesores de atención.
Asegurar una comunicación clara y alineada con los valores y estándares de ISP integral.
Detectar oportunidades de mejora en procesos de atención y experiencia de usuario.
Elaborar reportes operativos y análisis de desempeño.
Presentar hallazgos y recomendaciones para la toma de decisiones.
Dar seguimiento a planes de acción derivados de los análisis de desempeño.
Habilidades, calificación y experiencia deseada
Licenciatura concluida o trunca en Administración, Comunicación o áreas afines.
Experiencia mínima de +3 años liderando, coordinando y gestionando equipos de venta telefónica
Manejo de herramientas CRM (Saleforce, Zoho, Hubspot), sistemas telefónicos y Excel avanzado.
Excelente comunicación verbal y escrita, con enfoque en negociación y venta de servicios de alto valor/.
Experiencia en seguimiento de KPIs, métricas de calidad y productividad.
Capacidad de liderazgo, organización y resolución de problemas en entornos dinámicos.
Inglés intermedio o avanzado, así como experiencia en entornos educativos o de atención a familias.
ISP Principles
Begin with our children and students.
Our children and students are at the heart of what we do.
Simply, their success is our success.
Wellbeing and safety are both essential for learners and learning.
Therefore,



we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect.
We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively.
We focus relentlessly on the things that are most important and will make the most difference.
We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible.
We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously.
Getting better is what drives us.
We positively engage with personal and professional development and school improvement.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics.
Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can, our continued success depends on it.
Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role
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📌 Gerente De Call Center (México)
🏢 ISP Mexico and Central America
📍 México