AgileEngine is an Inc.
**** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.Why Join UsIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
About the RoleAs a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience.You'll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems.This role offers hands‐on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.What You Will DoResolve product-related and technical queries via email and screen sharing sessions;Investigate and troubleshoot software defects, configuration issues,



and environmental bottlenecks;Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;Support customers with the remote installation, updates, and maintenance of TestRail Server instances;Assist users in navigating complex setups involving various server environments and web technologies.Must HavesMinimum 2 years of experience in a technical support role;Excellent written and verbal English communication skills;Hands‐on experience managing both Windows and Linux servers;Strong understanding of networking and web technologies;Self‐motivated and driven by performance metrics to achieve individual and team targets;Availability for rotating schedules to support customers 24/5.Nice to HavesDegree in Computer Science or a related technical field;Knowledge of SQL or database administration;Understanding of the software testing lifecycle and development processes;Proven track record of exploring new tools and troubleshooting complex software stacks.Perks and BenefitsProfessional growth: Mentorship, TechTalks, and personalized growth roadmaps;Competitive compensation: USD-based pay with education, fitness, and team activity budgets;Exciting projects: Modern solutions with Fortune 500 and top product companies;Flextime: Versátil schedule with remote and office options.
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📌 Technical Support Engineer Id54393 (Baja California)
🏢 Agileengine
📍 Baja California