Job DescriptionPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.Job TypeFull-timePosition OverviewThe Support Analyst will collaborate with various teams within the organization and focus on several key areas.Among key tasks are setting up and/or troubleshooting electronic FLEX and COBRA enrollment and/or COBRA file feeds between Paylocity Benefit systems, benefit system configuration, electronic banking transactions, and other key back‐office functions supporting our Spending Accounts and COBRA clients.This position requires a combination of technical expertise, strong attention to detail and the ability to apply critical thinking to troubleshoot and resolve issues for customers and internal partners.In OfficeThis is a 100% in‐office role based at our Guadalajara, MEX location.Remote or hybrid work is not available for this position.Candidates must be able to work on‐site five days per week during designated work hours.Primary ResponsibilitiesLearn and become an expert on application features, configuration, and supported third party softwareCreate, monitor and prioritize projects, cases and help tickets resolve client issues in a timely mannerApply critical thinking and problem‐solving skills to research, troubleshoot and resolve EDI and API and other file integration connectivity issuesCoordinate setup projects and tasks with internal partners and third‐party vendorsConfigure EDI and Contribution files using web‐based toolsTest the functionality of EDI feeds; troubleshoot and resolve any issues/failures,



partnering with internal colleagues as needed to modify upstream inputs/systemsMaintain and audit EDI Election and Contribution files dailyPartner closely with Implementation Consultants providing system setup consultationDesign and test the TPA benefits system as needed, based on client plan requirements according to the analysis/specificationsWork cross‐functionally with internal team members (i.e. Account Manager) to manage open enrollment projects with effective communication to meet client deadlines and expectationsPerform a variety of routine daily electronic banking tasks related to client funds including processing bill payments via lockbox, issuing claim reimbursements/distributions, initiating transfers between accounts as needed, manual entry of credit/debit transactions through various banking sites etc.Updating employee data between select external 3rd party Benefits systems and TPA system of recordEducation And ExperienceMinimum 1‐2 years' experience in an EDI/Carrier Connections, Benefits support or implementation roleIntermediate MS Office skills, particularly with Excel, specifically being able to import data and use pivot tables, and VLOOKUPStrong Problem‐Solving Skills, with keen attention to detailExcellent communication skills, with the ability to communicate technical information to non‐technical partnersProven ability to manage multiple projects simultaneously and deliver projects on timeDesire for continued learningRequirementsAssociates/Bachelors DegreeMust demonstrate business‐level English proficiency, both written and spoken, to collaborate effectively with English speaking general teamsPreferredExperience in EDI and/or Tax Advantaged Plans (FSA, HSA, HRA, Commuter)Basic understanding of EDI data mapping and transformation,



as well as data communication protocols such as SFTP and FTP a plusPhysical RequirementsAbility to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‐8 hours a dayUse of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type.This includes using multiple software programs and inquiries simultaneouslyPaylocity is an equal-opportunity employer.Paylocity is committed to the full inclusion of all individuals.We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.At Paylocity, we believe diversity makes us better.We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‐economic status, veteran status and other characteristics that make our employees unique.We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.To request reasonable accommodation in the job application or interview process, please contact .
This email address is exclusively designated for such requests, aligning with federal and state disability laws.Please do not send resumes to this email address, as they will be removed.Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.
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📌 Benefits Integration Analyst - Guadalajara, Mexico
🏢 Paylocity
📍 Guadalajara