Position SummaryWe are seeking a detail‐oriented and highly communicative Billing Operations Specialist to support our growing Billing department.This role is responsible for generating invoices, managing customer accounts, and conducting high‐volume outbound communication via phone and SMS to resolve billing matters.The idóneo candidate is comfortable working in a fast‐paced environment, enjoys speaking with customers, and has strong organizational and analytical skills.Essential Duties and ResponsibilitiesGenerate and send accurate, timely invoices to customersManage high‐volume outbound calls to collect payments and resolve billing inquiriesCommunicate with customers via SMS and phone to follow up on outstanding balancesInvestigate and resolve billing discrepancies, disputes, and account issuesMaintain detailed and accurate records of customer interactions and account statusUtilize Google Sheets / Excel to track billing activity, payments, and account performanceCollaborate cross‐functionally with Operations, Claims, and Support teams as neededIdentify trends in billing issues and elevate systemic problemsQualifications RequiredExperience in auto, mobility, rideshare, or fleet‐related industriesFamiliarity with CRM or billing platforms (e.g., Textline, Aircall, Stripe, etc.)Experience working with customers in collections or past‐due account environments1–3+ years of experience in billing, collections, AR, or a similar roleExperience in high‐volume outbound calling environmentsStrong written and verbal communication skills (phone + SMS)Proficiency in Google Sheets or Excel (comfortable with formulas, filtering,



tracking data)Highly detail‐oriented with strong organizational skillsAbility to manage multiple tasks and prioritize effectivelyComfortable handling difficult conversations and negotiating payment resolutionsSkills And AbilitiesExcellent verbal and written communication skills in English; Spanish is a plusStrong customer‐focused approach with empathy and professionalismAbility to manage multiple cases, follow‐ups, and priorities simultaneouslyStrong organizational and documentation skills with attention to detailAbility to negotiate payment arrangements and handle sensitive conversations professionallyProblem‐solving skills with the ability to think proactively and propose solutions beyond standard proceduresComfortable working independently within a team‐oriented environmentAbility to track tasks, deadlines, and follow‐ups without direct supervisionProficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platformsWork EnvironmentA typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.Physical DemandsAbility to sit and use typical desktop computing workspace equipment - e.g., mouse, keyboard, monitor, phone - for extended periods.Manual dexterity to operate a typical desktop computing workstation.Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet,



and Slack.Reasonable accommodations will be made for qualified individuals with disabilities.Salary$6 - $8 per hour; depending on experience.Equal Employment OpportunityWhip is proud to be an equal‐opportunity employer.Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities.If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at to request an accommodation.This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws.We encourage all qualified candidates to apply for employment opportunities at Whip.Compliance With LawsWhip employees are expected to comply with all federal, state, and local laws.
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📌 Billing Operations Specialist (Xico)
🏢 Whip
📍 Xico