Infosys - Support AnalystWe are seeking an experienced Axiom Support Analyst or ERP analyst with MES expertise to provide functional and technical support for the Amtech Axiom ERP ecosystem used across corrugated manufacturing plants.
The adecuado candidate will have hands‐on experience in Axiom modules (Order Entry, Scheduling, Manufacturing, Shipping, Invoicing), JCron automation, ECL/EDI processing, user access management, production data integrity, and troubleshooting plant‐floor operational systems.
This role requires strong problem‐solving skills, deep understanding of Axiom business processes, and the ability to collaborate effectively with operations, IT, and vendor teams to ensure stable and accurate system performance.Technical Skill SetAxiom ERP (Order Entry, Scheduling/Solutions, Shipping, Invoicing, Master Data, Waste Tracking)Axiom Setup Manager / SM4Axiom–SAP Integration, ECL customer files, ASN/invoice flowsJCron automation (order processing, reporting, SAP/ECL/plant jobs)EDI/ECL troubleshooting through Axiom file reviewerFusion workflows (file transfers, aliases, AD‐based access)Reporting & PrintingBIRT report design & troubleshootingCrystal Reports (load tags, custom reports)Printer routing, tag generation, roll/load tag troubleshootingSQL basics for data validationInfrastructure & AccessWindows Server basics (TomEE, JCron directories, logs)Active Directory concepts for access, LDAP dependenciesServiceNow for provisioning, incidents, approvalsCyberArk / Alero vendor access (preferred)Optional / Nice‐to‐HavePowerShell knowledge for automation and CFR scriptsKnowledge of roll stock management, PLC interfaces, or MES conceptResponsibilitiesInterface with plant operations, planners, schedulers, shipping teams,



and finance to resolve system issues and ensure high user satisfaction.Provide L2/L3 support for Axiom modules including Order Entry, Scheduling (Solutions), Manufacturing, Shipping, and Invoicing.Troubleshoot JCrons: monitoring, restarts, configuration validation, and diagnosing failures across SAP, ECL, plant reporting, and reconciliation jobs.Analyze and resolve ECL/EDI issues: file failures, customer file mismatches, loader resets, Fusion workflow failures, and directory handling.Maintain master data accuracy: Customers, Ship‐To, Price Lists, Chain of Custody, Paper Codes, Component Types, Board Combinations.Support shift calendar configuration, Ops Report data integrity, downtime code hierarchy, and waste tracking processes.Assist with printer configuration: tag printers, routing logic, label failures, and report output issues.Manage Axiom access rights: menu permissions, group profiles, secure menus, and audit compliance.Support ServiceNow workflows for user provisioning, deactivation, access modifications, and documentation.Participate in change management, testing, and validation for Axiom upgrades, patches, and enhancements.Perform regression tests post‐upgrade: login validation, menu access, Jcron health, report checks.Review and resolve recurring issues: loader resets, shift calendar misconfigurations,



data refresh failures.Document SOPs, KT materials, known issues, and troubleshooting guides for continuous improvement.Coordinate with Amtech vendor support for escalations, logs, and plant‐critical issues.SkillsStrong knowledge of Axiom ERP processes across manufacturing, shipping, and financial flows.Experience supporting JCrons, Axiom logs, and automated workflows.Understanding of file‐based integrations (EDI/ECL, SAP interfaces, Fusion).
Familiarity with core production concepts: finished goods, roll stock, downtime, waste/scrap.Ability to troubleshoot plant‐floor issues involving scheduling, data integrity, and printing.Competency in analyzing logs, configuration files, directory structures, and workflow failures.Understanding of audit/control requirements for user provisioning and system access.Strong documentation and KT delivery capabilities.CompetenciesExcellent analytical and problem‐solving skills.Strong verbal and written communication abilities.High ownership mindset with ability to work autonomously.Ability to collaborate with cross‐functional teams — Ops, IT, Security, Vendors.Comfortable working with distributed plant teams and supporting mission‐critical operations.Strong attention to detail and ability to work in fast‐paced manufacturing environments.EEOInfosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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📌 Support Analyst (Xico)
🏢 Infosys
📍 Xico