The British Government is an inclusive and diversity-friendly employer.We value difference, promote equality and challenge discrimination, enhancing our organisational capability.We welcome and encourage applications from people of all backgrounds.We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law.We promote family-friendly versátil working opportunities, where operational and security needs allow.The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.Job Category Foreign, Commonwealth and Development Office (Consular Roles) Job Subcategory Consular Job Description (Roles and Responsibilities) Main purpose of job The main purpose of the role is to ensure delivery of professional and high-quality front-line services in line with FCDO guidance.The successful candidate will need to deliver professional and efficient consular services to British Nationals and other qualifying persons in Mexico.Roles and responsibilities Assistance work, including crisis Provide consular guidance and assistance to British Nationals and other qualifying persons, with a particular emphasis on those deemed vulnerable in Mexico.Perform required Notarial and Documentary Services according to guidance.Assist with high profile and/or complex consular cases, maintaining communication with stakeholders externally (local authorities, NGOs, Civil Society and other Embassies) and internally including senior management and London.Assist in meeting Consular Business Targets.Build and maintain a good base of consular contacts through outreach programmes to assist with Consular cases and Crisis planning.Participate in Crisis Exercises and prepare for possible deployment as deputy Consular Manager.Outreach Help to establish and maintain a network of key contacts, such as government agencies, NGOs, other Embassies,



etc.Communication and administration Assist with Consular internal and external communications at post.In the Vice-Consul's absence represent the Embassy at Consular meetings and external engagements.Work with the authorities on consular assistance matters.Undertake administrative and other self-management tasks.Contribute to the management of the Consular Budget for Post.Regional responsibilities: Contribute to Consular Strategy and Policy input and respond to requests for information from Regional Management and London.Actively participate in regional conferences.Support other posts in the region by contributing to resilience, both remotely and deploying when required.Sometimes at short notice.Support prevention strategies, developing programmes with teams at as well as other diplomatic missions.Resources managed (staff and expenditure) Managing budgets (consular imprest, benevolent fund, consular fees) during Vice-Consul's absence.Essential qualifications, skills and experience Higher Education in international relations, law, social sciences, psychology or other relevant field.Excellent organisation and prioritisation skills.Experience working in a public-facing role.Should be a proactive and creative self-starter with strong interpersonal skills who has the ability to learn quickly.Able to prioritise in a fast-paced work environment, working largely unsupervised, delivering to deadlines and agreed targets.Proven ability to handle sensitive personal information with discretion, confidentiality, empathy, and professionalism, while interacting with customers and colleagues in a respectful, non-judgmental manner.Sound judgement, strong problem-solving skills, and the ability to exercise initiative when managing complex or sensitive matters.Excellent communication and relationship-building skills, with the ability to engage effectively and professionally with a wide range of internal and external stakeholders,



including colleagues across the British Embassy and senior stakeholders at all levels.Excellent interpersonal, written and oral communication skills in English and Spanish.Computer literate, working with Microsoft Windows and able to manage information effectively with available computer systems.Language: fluent in spoken and written English and Spanish.Availability to travel on short notice.Desirable qualifications, skills and experience Customer/Casework experience, especially dealing with vulnerable people.Experience working in the government sector or other similar organisations.Good understanding of the Mexican government institutions and legal system.Required behaviours Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together Application deadline 10 August **** Grade Administrative Officer (AO) Type of Position Full-time, Permanent Working hours per week 38 Region Latin America and Spanish speaking Caribbean Country/Territory Mexico Location (City) Mexico City Type of Post British Embassy Number of vacancies 1 Salary Currency MXN Salary MXN $23,****** Type of Salary monthly Start Date 21 September **** Other benefits and conditions of employment Candidates must be able to live and work in Mexico in their own right at time of application.The successful candidate will be subject to a security clearance and professional reference checks.Employees who are not liable to pay local income tax on their Mission salary, e.g. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.Appointable candidates who were unsuccessful may be placed on a 'reserve list'.
If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.Learning and development opportunities Mandatory e-learning training courses such as management of information and inclusion and diversity.Mandatory Essential Assistance Work training.Numerous additional learning and development opportunities available to job holder, in and outside of Mexico.

📌 Pro-Consul - British Embassy Mexico City (Xico)
🏢 Foreign, Commonwealth & Development Office
📍 Xico