We're looking for aHealthcare Coordinatorto support care coordination operations for a fast-moving health tech company providing clinical intelligence services to employer health plans.
You will handle appointment scheduling overflow, coordinate care across a large member base, manage follow-ups, and maintain accurate HIPAA-compliant documentation across all member interactions.This is a high-volume, detail-driven role.
You will be working alongside an AI voice agent that handles the majority of scheduling, stepping in to manually complete the 20 to 30 percent of requests the agent cannot process, and ensuring every member gets their appointment booked accurately and on time.
This role has a hard language requirement — you must be fully fluent in both English and Spanish.
Reliability, professionalism, and bilingual communication are non-negotiable.
If you are organized, dependable, and take pride in making sure patients show up to the right appointment at the right time, this role is a strong fit.Why You'll Want to JoinYou will be paid inUSD(bi-monthly: every 15th and 30th)Paid Time Offin accordance with company policyObservance ofHolidaysper company guidelines100% remote setupso you can work wherever you're most productiveThis role requires availability duringUS business hoursWork inside a growing health tech company with a mission to improve care access and outcomes for employer health plan membersStable, recurring role with clear responsibilities and room to grow as the company scalesWhat You'll Work OnAppointment Scheduling and Care CoordinationHandle inbound appointment booking overflow from the AI voice agent,



manually completing scheduling requests the agent cannot processCoordinate care appointments across a large member base by contacting providers and confirming scheduling details on behalf of membersManage appointment follow-ups and reminders to ensure members attend scheduled visitsFlag no-shows and cancellations promptly and coordinate rescheduling as neededMember CommunicationCommunicate directly with members and providers in both English and Spanish via phone, text, and other designated channelsMaintain a professional, clear, and warm communication style in all member-facing interactions regardless of languageRespond to scheduling inquiries and status updates accurately and on time in the member's preferred languageDocumentation and ComplianceMaintain HIPAA-compliant documentation of all care coordination activities, member interactions, and appointment statuses within designated systemsEnsure all records are accurate, complete, and up to date at all timesFollow all data privacy and compliance protocols without exceptionCare Workflow SupportSupport multi-population care workflows including chronic condition management and preventative care engagementEscalate complex or high-risk cases to clinical staff as neededContribute to a smooth, high-volume coordination operation across a member base of 80,000 or more employeesWhat You BringFull professional fluency in both English and Spanish,



written and spoken — this is a hard requirement for this roleExperience in healthcare coordination, medical virtual assistance, patient scheduling, or a similar clinical support roleFamiliarity with HIPAA compliance requirements and the ability to handle protected health information with full discretionStrong organizational skills with the ability to manage high volumes of scheduling tasks simultaneously without errorsReliable, punctual, and consistent — this role depends on you showing up and delivering every day without exceptionComfortable working in a fast-paced, technology-driven environment alongside AI-assisted workflowsDetail-oriented with strong follow-through on every member interaction and appointment statusNice to HaveExperience working in a health tech, telehealth, or employer health plan environmentBackground in care coordination for chronic condition management or preventative care programsFamiliarity with EHR systems or care coordination platformsPrior experience working with AI-assisted scheduling or voice agent overflow workflowsHow to ApplyPlease include:Yourupdated resumeAshort Loom video (1 to 2 minutes)introducing yourself in both English and Spanish, describing your healthcare coordination or patient scheduling experience, and explaining how you handle a high-volume scheduling day while maintaining accuracy and professionalismOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you are reliable, bilingual, detail-oriented, and want to make a direct difference in how patients access care, this role gives you the structure and the purpose to do your best work.

📌 Healthcare Coordinator (Xico)
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