Returns & Take-Back Operations Process Lead (Global)We are seeking a high-impact Returns & Take-Back Operations Process Lead to drive global process governance, execution discipline, and continuous improvement across the returns and take-back ecosystem.This role is central to ensuring Plan of Record (POR) tracking, accelerating AI and automation initiatives, and delivering measurable cost savings.You will operate at the intersection of Operations, IT, and Finance—enabling transparency, alignment, and performance across regions (NA, EMEA, LATAM, APJ).
Key ResponsibilitiesDrive POR Governance & ExecutionOwn IT POR tracking and reporting for Returns and Take-Back initiativesServe as focal point for POR reviews, ensuring clear agendas, progress tracking, and follow-throughProvide leadership visibility into milestones, risks, and dependenciesDrive alignment between operational priorities and IT roadmapsLead AI & Automation Innovation FunnelBuild and manage a pipeline of AI and automation ideas across operationsPartner with business and IT teams to prioritize, pilot, and scale solutionsTrack implementation progress and quantify business impact (efficiency, cost,



cycle time)Promote adoption of digital capabilities to improve execution and decision-makingDeliver Cost Savings & Value CaptureIdentify and prioritize cost reduction opportunities across returns and take-back processesDevelop data-driven business cases and implementation roadmapsDrive end-to-end execution and ensure realization of savingsPartner with Finance to validate and report financial impactEnable Cross-Functional & General AlignmentAct as a global process owner, ensuring standardization across regionsCollaborate with Returns Ops, IT, Finance, and Category teams to drive alignment and executionRemove roadblocks and accelerate decision-making across stakeholdersStrengthen Performance & ReportingDefine and monitor key operational KPIs (cycle time, cost efficiency, recovery performance)Ensure consistent, actionable reporting that drives accountabilityIdentify process gaps and lead continuous improvement initiativeQualifications8–12+ years of experience in returns, supply chain, or operations program managementProven track record managing cross-functional, global initiatives Strong experience in process governance, IT program coordination, or digital transformation Demonstrated success delivering cost savings and operational improvements Ability to translate strategy into execution and drive measurable outcomesKey SkillsProgram & governance leadership (POR management)Strong business acumen with cost optimization mindsetDigital and AI/automation orientationCross-functional influence and stakeholder alignmentExecutive-level communication and structured problem solvingResults-driven, with strong execution focus#J-*****-Ljbffr

📌 Strategic Development Manager 4 (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque