Join Our Team!
We're looking for motivated professionals ready to deliver outstanding client experiences and grow with us.Job Description:Client service representatives manage client relationships and provide customer support.They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed.Key Responsibilities:-Regularly communicate with clients to request and review documentation related to the case.
-Communicate via phone call, email and text with clients to gather required information to further qualify them for cases.
-Confirm that all clients are being reached on a consistent basis.
-Accurately file documents in the appropriate database with all required information and notes.
-Perform a variety of file maintenance tasks for electronic files in compliance with the firm 's policies. This includes creating and retrieving files when necessary.-Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice.-Other duties as assigned.Requirements:Problem-solving mindset and critical thinkingEmpathy and ability to support clients in diverse situationsExcellent organization, time management, and attention to detailTeam player who can also work independentlyTech-savvy with Microsoft Office (Word, Outlook, Excel)



If you thrive in dynamic environments and enjoy making a real impact, we'd love to hear from you!Company InformationAt ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences.As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 integral locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We're not just a service provider—we're a partner in driving real results.ContactPoint360 is where innovation, execution, and customer obsession meet.We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.Our Purpose:Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients' customers into loyal advocates for life.
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📌 Client Service Representative (Monterrey)
🏢 CP360
📍 Monterrey