Direct message the job poster from QualfonQualfon's mission is to help as many people as possible pursue their calling, create an ever-increasing number of career development opportunities, and be the agent of choice for all our clients.We offer:Continue your education and earn a college degree through our Qualfon University programFREE personal and professional support through the Qualfon Care Coaches programSalary of $***** MXN per effective hour worked (before taxes)Monthly bonus based on operational metrics100% paid training from the first hour2 days offStart date: February 4, ****Last day of hiring: March 28, ****As required by law from the first day of trainingMexican Social Security Institute (IMSS) affiliationAFORE (National Insurance Fund)INFONAVIT (National Insurance Fund)FONACOT (National Insurance Company)15 days of Christmas bonusVacation pay as required by law after one year of employmentLife insuranceWhat you'll do as a Service Agent Customer Service:Answer incoming calls from customers who need assistance with the clothing, footwear, and accessories sales application, follow up on the shipping and packaging process, handle returns, and ensure customer service is provided.Respond to customer questions and concerns and ensure all inquiries are handled and documented in a timely and professional manner.Ability to interact and thrive in a high-volume environment.Provide an appropriate sense of urgency when responding to customer requests.Maintain a positive attitude, friendliness, and exceptional customer service when corresponding with customers.Participate in designated team meetings to improve the overall department and/or enhance the quality of customer service.Effectively advise the trainer, floor support,



or team leader quickly and thoroughly to inform them of any problems or unusual issues that may lead to escalation or a dissatisfied customer, so that alternative action can be taken when necessary.Think outside the box to troubleshoot process exceptions and recommend solutions.Responsible for entering accurate information in a timely manner into the computer-aided dispatch system: detailed documentation is required for shift change or for potential future investigation purposes.What skills will you need?
Sensitive and articulate verbal and written communication skills in both English (intermediate - advanced C1) and SpanishFlexible work schedule in operationsProficiency in Windows PC applications, including MS Office and the InternetAbility to type 25 words per minute with 90% accuracyAbility to operate multiple computer programsHigh school diploma/GED or equivalentEighteen (18+) years of age or older at the date of hireQualified candidates should be comfortable in a multitasking, high-energy environment.They should be problem-solvers, creative, and analytical, with a passion for excellent customer service.EQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer.QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, marital status, ancestry, status as a covered veteran, uniform servicemember status and any other characteristic protected under applicable federal, state or local law.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceTelecommunications#J-*****-Ljbffr

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