Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.As part of the operation and delivery team, you'll play a key role in shaping the voice of ng-voice.Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.The role can be located in Mexico or Canada.TasksWhat you'll do:Continuous operations of the solution.Support client's tech teams 24/7 via an online portal, phone, email, and chat.Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.Troubleshoot IMS Telco or Cloud-related issues.Keep clients updated on the progress.Continuously monitor the deployed solutions.Continuously improve internal processes and KPI.RequirementsOur Adecuado new colleague:Experience with Linux machines (setup, admin, operation).
Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.Debugging and tracing skills (Wireshark).




You are experienced with IMS.Very good communication and customer handling skills.Fluency in English.Available to work in rotating shiftsExperience providing support to technical clients and their teams.Nice to have:Knowledge of signaling standards and protocols such as SIP and Diameter.Experience with Kubernetes administration.Worked with public clouds like AWS and GCP.Experience in mobile networks (EPC and 5G).
A little more about our culture and why you should joinWork-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you workWe are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industryWe offer you the culture of a fast-growing start-up with the maturity of an enterprise companyWe are more interested in your experience and knowledge than formal degreesEntrepreneurial culture and flat hierarchiesMobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)Home office budget (for full-time employees)#J-*****-Ljbffr

📌 24/7 Telecom Operations & Support Engineer (Estado de México)
🏢 ng-voice
📍 Estado de México