This vacancy is open on our outsourcing project. The
client is an American company that has been offering digital
billing services and payment solutions to the insurance industry
since the 1950s. They have evolved from a family-built general
agency to a leader in premium financing, software, and business
process outsourcing for the property and casualty insurance sector.
This position requires strong communication skills, adaptability,
and the ability to manage multiple tasks in a fast-paced,
performance-driven environment. Key Responsibilities: 1. Handle
customer inquiries via: Phone calls Web messages Emails Group chats
2. Provide accurate information and document each customer
interaction thoroughly. 3. Resolve customer inquiries efficiently
while meeting established performance metrics. 4. Deliver
empathetic and professional customer support to ensure a positive
customer experience 5. Coordinate follow-ups through the company's
internal software platform. 6. Remain engaged and available across
assigned digital support channels throughout the workday.
Performance Expectations: Average of 71 phone interactions per day
Average handle time: 5 minutes and 30 seconds Average of 56 web
messages per day Average interaction time: 7 minutes Maintain queue
coverage for approximately 7 hours per day Position requirements:
Fluent in English and Spanish (written and spoken) is a must . 2+
years in a high-volume contact center with voice and chat channels
in remote environment. Typing speed: 40+ WPM with strong grammar
and spelling. Excellent communication, problem-solving, and
multitasking abilities. Tech-savvy experience with Genesys and/or
Zoho is a plus.



A customer-first mindset with patience, empathy,
and a passion for helping others. Alignment with our core values:
Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and
Compassion. Qualifications: Strong verbal and written communication
skills Ability to multitask across multiple digital platforms High
attention to detail and accuracy Strong time management and
organizational skills Ability to meet performance metrics
consistently Comfortable working in a remote environment Technical
Requirements: Dual monitors (one of which can be a laptop screen),
a headset, webcam, hardwired computer connection (computer,
connected to router by LAN cable, not Wi-Fi), and the following
minimum system specifications: RAM: 8 GB Storage: 128 GB SSD
Processor: Intel Core i3 or AMD Ryzen 3 Operating System: Windows
10 *This is a fully remote role and we do not provide equipment.
Desired Work Schedule: Monday to Friday between 6:00 AM and 5:00 PM
Pacific Standard Time (typically from 8:40 AM to 5:10 PM PST) This
is a full-time remote employee role. 40-hour work week (M-F) in a
busy incoming call center. We're offering: Ability to work remotely
(Must work Pacific hours) Dependable salary Up to 10 working days
of paid vacation per year Up to 5 working days of absences for
illness per year US public holidays *The specified number of
vacation and sick days is based on a full year of employment (12
months) If you are someone who leads with heart, learns with
curiosity, and shows up with purpose, we encourage you to apply and
join our team. Employment Type: Full-Time, Fully remote Location:
Perú/México/Colombia/El Salvador/Costa
Rica/Ecuador/Guatemala

📌 Bilingual Customer Care Representative(Multi-Channel) (Ciudad de México)
🏢 Murano Global
📍 Ciudad de México