Position Overview We are seeking an experienced and
strategic IT Manager to lead the EUC function across our Mexico
operations. This role is responsible for overseeing the delivery,
performance, compliance, and innovation of end-user IT services,
including device management, endpoint security, and Level 1 and 2
support coordination. The adecuado candidate combines deep technical
expertise with strong leadership, vendor management, and
operational improvement capabilities. Responsibilities: End-User
Support: Provide advanced technical support to end-users, resolving
complex hardware and software issues. Respond to escalated help
desk tickets and provide timely resolutions. Collaborate with Level
1 and level 2 support to ensure efficient problem resolution. EUC
Management: Manage and maintain end-user computing environments,
including desktops, laptops, and mobile devices. Implement and
enforce IT policies related to end-user devices and security.
Conduct regular health checks, updates, and performance
optimizations for end-user systems. Networking: Apply
intermediate-level networking knowledge to troubleshoot
connectivity issues. Assist in the configuration and management of
network devices, including routers, switches, and wireless access
points. Collaborate with network specialists to address
network-related challenges impacting end-users. User Training and
Documentation: Define and track performance KPIs (MTTR, CSAT, First
Call Resolution, Asset Utilization). Establish processes to ensure
SLA adherence and continuous improvement of service quality.
Conduct training sessions for end-users on advanced IT procedures
and tools. Create comprehensive user guides and documentation for
Level 1,



Level 2 support and end-users. Foster a culture of
knowledge-sharing and self-service. Security and Compliance:
Implement and monitor security measures at the end-user level,
including antivirus software, firewalls, and encryption. Ensure
compliance with security policies and contribute to security
awareness programs. Collaboration: Collaborate with
cross-functional IT teams to contribute to projects related to EUC
enhancements and upgrades. Work closely with network administrators
to address end-user connectivity and access challenges.
Procurement: Evaluate and negotiate contracts with vendors. Track
inventory and restock goods when needed. Stay up to date on
industry trends and new products. Compare available goods with
industry trends to determine appropriate pricing. Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or
related discipline. 8–10 years of experience in IT support and
end-user computing, including 2–3 years in a managerial or team
lead role. Strong experience managing enterprise endpoint
environments using Microsoft technologies (Intune, SCCM, Microsoft
365). Good understanding of networking fundamentals (TCP/IP, DNS,
VPN, Wi-Fi troubleshooting). ITIL Foundation or higher
certification preferred. Microsoft or Azure-related certifications
are a plus (e.g., MD-102, AZ-104). Skills: Proven team leadership
and performance management skills. Strong knowledge of Windows,
macOS, and mobile device ecosystems. Hands-on experience with MDM,
patching, device provisioning, and hardware refresh cycles.
Excellent communication, problem-solving, and project coordination
skills. Comfortable managing third-party vendors and service
providers.

📌 Manager – IT (Jalisco)
🏢 Valce Talent Solutions
📍 Jalisco