Senior SRE LeadRole OverviewWe are seeking a highly experienced Senior SRE Lead to lead reliability engineering and observability initiatives for critical platforms supporting GM Financials' ecosystem, with a primary focus on Salesforce and Microsoft Azure environments.
This role will be responsible for establishing and scaling SRE practices, driving operational excellence, and ensuring high availability, performance, and resilience of business‐critical applications.
The adecuado candidate will bring deep expertise in cloud‐native architecture, observability frameworks, and enterprise‐scale production support, along with strong leadership capabilities in a global delivery model.Key ResponsibilitiesLead the SRE function for Salesforce and Azure platforms, defining the roadmap and maturity modelEstablish and drive SRE best practices, including SLIs, SLOs, and error budgetsBuild and mentor a high-performing SRE team across onshore and offshore locationsCollaborate with GM Financial stakeholders, product teams, and engineering leadership Platform Reliability (Salesforce & Azure)Ensure high availability, performance, and scalability of Salesforce applications and Azure-hosted servicesLead major incident management (P1/P2), including triage, stakeholder communication, and resolutionDrive root cause analysis (RCA) and implement preventive measuresManage production stability across integrations between Salesforce and Azure services Observability & MonitoringDesign and implement end-to-end observability across Salesforce and Azure ecosystemsEstablish unified monitoring across logs, metrics, and tracesImplement and optimize tools such as Azure Monitor, Application Insights, Splunk, Datadog, or similarDefine dashboards, alerting strategies,



and actionable insights for proactive issue detection Automation & DevOpsDrive automation across incident response, remediation, and operational workflowsImplement Infrastructure as Code (IaC) practices using tools such as Terraform, ARM templates, or similarEnhance CI/CD pipelines for Salesforce and Azure deploymentsEnable self-healing systems and reduce manual intervention Cloud & Integration EngineeringOptimize Azure infrastructure for performance, resilience, and cost efficiencySupport Salesforce platform stability, including integrations, APIs, and middleware componentsWork closely with integration teams to ensure reliable data flows and system interactions Governance, Risk & ComplianceEnsure adherence to GM Financial's security, compliance, and regulatory requirements (including SOX)Maintain audit-ready processes, documentation, and operational controlsParticipate in governance forums, audits, and compliance reviewsRequired Skills & QualificationsStrong experience in SRE, DevOps, or Production Engineering rolesHands-on experience with Microsoft Azure (mandatory)Experience supporting Salesforce platforms (Sales Cloud, Service Cloud, integrations)Expertise in observability tools (Azure Monitor, Application Insights, Splunk, Datadog, etc.)Strong scripting/programming skills (Python, PowerShell, or similar)Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins)Familiarity with Infrastructure as Code (Terraform, ARM, Bicep) Operational ExcellenceProven experience in managing high-availability production environmentsStrong understanding of incident management, RCA, and problem managementExperience defining and managing SLIs, SLOs, and error budgets Leadership & Stakeholder ManagementExperience leading distributed/global teamsStrong communication and stakeholder management skillsAbility to operate in a fast-paced, high-impact environmentStrong decision-making and problem-solving capabilities#J-*****-Ljbffr

📌 Senior Sre Lead153 (Jalisco)
🏢 Brillio
📍 Jalisco