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The international logistics industry is an integral piece of the general trade puzzle; we make the world go round.
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more.
Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionSUMMARY DESCRIPTION:To support the ocean services manager in the smooth running of the department within the branch (ie) the ocean import product in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policy and procedures.KEY RESPONSIBILITIES:EXPEDITORS CORE COMPETENCIESExceptional Customer ServiceExceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job ExecutionConsistently completes quality work that matches job expectations.
Is committed to operational excellence and continuous improvement for own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.ReliabilityConsistently meets deadlines.
Is punctual and can be relied on for planning purposes.
Is organized, manages own time effectively and can prioritize.CollaborationDisplays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
Works in harmony with superiors and fellow workers without incident or delay.CommunicationEffectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
Provides relevant and timely information to co-workers, customers and service providers.
Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.CultureExhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and DevelopmentParticipates in training within the company's guidelines, completing at least 52 hours of relevant training per year.
Completes required training in a timely manner with minimal reminders.
Pursues professional development goals for self, including participating in a development plan as appropriate.SUPERVISOR CORE COMPETENCIESEmployee Development (Supervisor, All)In conjunction with department leadership,



properly on-boards new hires and ensures team members have clear expectations.
Provides frequent feedback that is timely, accurate, and honest.
Participates in regular one-one-ones and an annual review for employees.
Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth.
Ensures employees complete 52 hours of relevant training each year and that required training is completed timely.
Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
Promotes employee engagement and team vision, commitment and trust.
Develops a #2.Business Development (Supervisor, Branch Product)Assists department leadership with growing the product's business through involvement in sales and retention programs.
Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.
Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.Financial Excellence (Supervisor, Branch Product)Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.Operational Excellence (Supervisor, Branch Product)In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.
Monitors department process flow while constantly looking for areas to improve efficiency and customer service.
Assists with managing capacity and productivity of department and team members.Responsibilities:People:Identify with manager, develop, and mentor your No. 2.Allocate workloads within team to ensure smooth operations during peak activity or staff absence.Ensure team meets company standards of 52 hours training per year per employee.Ensure that the new hires complete company's mandatory training within the first 6 months.Support the manager where needed:Participate to staff appraisals, and at a minimum once per year per employee.Ensure all staff and positions havejob descriptions, clear expectations and are working with structured development plans.Contribute to the effective weekly department meetings with team.Review department goals and business plan periodically with team to ensure buy-in and accountability.Operations:Monitor compliance at all times to regulations.
This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed as per the DLSOPEnsure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:Daily Exception Status Report - STAT 1 for Ocean Import – (Daily)SHIPMENTS LOGGED ELECTRONICALLY – SLE Report (Daily)CONSOLS NOT SETTLED Report - (Daily)INVOICES NOT BILLED Report (Daily)ADDITIONAL BILL – MALCOLM Report (weekly)TIMING / CYCLE TIME Report – (monthly to measure key event timings or as needed by customers)GLOBAL WORKFLOW MONITORSupport the manager in the following areas:Building and maintaining strong relationships with vendors (shipping lines, trucking companies, and others)Working to be our vendors lowest cost customer promoting market solutions.Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.Customer:Support the manager and or the sales department where needed:Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.Take an active role in the transition of new business/ updates to existing business.Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.Compliance:Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with his/her team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.Systems/Technology:Ensure department is using all system tools to their greatest advantage based on your department size and organization.
(e.g. using edoc and Global Workflow monitor, import database, and other system generated reports to manage by exception)Be open to implementing new system changes and enhancements into your department.Be involved and suggest system/process improvements.Set the tone of this environment within your department.Culture:Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.Finance:Meet weekly or more if required with the department manager.Support the manager as required and applicable in the following areas:Proactively work to maintain accounts payment within 30 days.Ensure company credit procedures are followed and utilized effectively.Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.Manage intercompany accounting discrepancies via AJAX report.QualificationsKNOWLEDGE, SKILLS AND BEHAVIOURS:Knowledge:Expeditors company policies.Expeditors services, systems and proceduresGlobal logistics industryStrong market and product knowledgeSkills:Professional oral and written communication skills in English and native languageOrganizational skillsNeeds analysis skillsProblem solving skillsMicrosoft Office skillsEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Behaviours:Emotional resilienceSelf-reflecting and open to feedbackInitiative and ability to work in autonomyRole model of integrity and pride for all employeesProven leadership attitude and backgroundTRAINING ANDQUALIFICATIONS:Training Requirements:Meet company standards of 52 hours training per year, including as needed management/leadership trainingEducation and Experience:2 years of industry specific qualification (country specific)Additional InformationExpeditors ofrece excelentes beneficiosSueldo competitivoPrestaciones superiores a la leySeguro de vidaSeguro de gastos médicos mayoresPlan de compra de acciones para empleadosPrograma de Capacitación y Desarrollo de PersonalExpeditors offers excellent benefitsCompetitive salaryFeatures above the lawLife insuranceInsurance of major medical expensesEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.

📌 Ciudad De México | Ocean Services Supervisor (Xico)
🏢 Expeditors
📍 Xico