Job DescriptionWe are looking for anIT Support Specialistwith experience in L1 and L2 support levels, focused on end-user support, incident resolution, and IT infrastructure maintenance.
This role is key to ensuring the continuous operation of IT services in a corporate environment.Job on site CDMXResponsibilitiesProvide technical support to end users (L1 & L2) for hardware, software, and connectivity issues.Troubleshoot and resolve incidents related to infrastructure, networking, endpoints, and cloud services.Manage user accounts and access control throughActive Directoryand identity management tools.Strong knowledge of: Windows ***** and MacOSConfigure and support VPN connections and network connectivity (LAN/WAN, WiFi, firewall).
Provide on-site and remote support, including handling VIP users.Manage and track tickets using ticketing systems,



ensuring SLA compliance.Escalate incidents based on priority and impact.Administer endpoints using tools such asIntune / Endpoint Management (MDM).
Maintain up-to-date IT documentation (inventory, diagrams, configurations).
Support implementation and maintenance of IT infrastructure and cloud environments.Experience implementing and managing:MFA (Multi-Factor Authentication), Data encryption, Privileged access administrationNice to haveKnowledge strong CCNA CCNP, and similarWhat We OfferCompetitive salaryLegal benefits and additional perksProfessional growth opportunitiesCollaborative work environment

📌 It Support Specialist (Xico)
🏢 R&R It Consulting Negocios Integrales
📍 Xico