Full-timePaid Relocation: NoneCompany DescriptionFounded in ****, WWF works to help people and nature thrive.As a global conservation organization, WWF operates in more than 100 countries, partnering with communities, companies, and governments to protect wildlife, conserve vital habitats, and advance sustainable solutions.Grounded in science and driven by collaboration, WWF works to help nature by conserving biodiversity, supporting resilient communities, and addressing climate change.Nearly 1 million people in the United States and more than 5 million globally are WWF members.Job DescriptionThe Microsoft Productivity & Cloud Engineer is responsible for supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices.This position combines deep technical expertise with strong cultural and linguistic fluency, providing regionally aligned support while contributing to global standards, governance, and continuous improvement.Microsoft 365 Productivity & CollaborationSupport and optimize administration of Microsoft 365 productivity services, including:Microsoft Teams and Teams Admin CenterOneDrive, SharePoint, and their respective Admin CentersHelp provide or design solutions for staff or program workflows utilizing advanced Microsoft tools such as Power Apps and Power Automate.Partner with regional teams to improve adoption and effective use of collaboration toolsProvide localized guidance and support in English and SpanishFamiliarity with Microsoft Fabric is a plusUser Account & Identity ManagementWork with role assignments and access permissions in alignment with least‐privilege principles along with advanced user, user principal, and Entra App / Enterprise App integrations and permissions.Support on-going and new conditional access policies and Privileged Identity Management (PIM) in alignment with least‐privilege principles.Manage M365, Security, Dynamic, and Distribution groups (ideally through both Web UI and PowerShell / MS Graph)Support onboarding, offboarding, and role-change processes for staff, contractors, and partnersCoordinate with US IT teams to ensure timely and accurate identity lifecycle managementAssist with access reviews, audits, and remediation activitiesRegional Support & Global CollaborationServe as a trusted technical partner to Country Office leadership and staffProvide time-zone-aligned support to regional users,



improving responsiveness and service qualityCollaborate closely with U.S.-based IT teams to ensure consistency with enterprise architecture and standardsEscalate systemic issues and contribute regional insights to global improvement effortsOperations, Resilience & Continuous ImprovementMonitor service health and proactively identify risks or degradationParticipate in incident response and business continuity planning, contributing to "follow-the-sun" support modelsQualificationsTechnical & Operational Agility: Demonstrates strong technical and operational agility, effectively navigating complex business and cloud environments to deliver tailored, high-quality support across WWF's Azure and multi-cloud platforms.Communication & Stakeholder Engagement: Clear, influential communicator who leads projects end-to-end, ensuring alignment, transparency, and active engagement with stakeholders across technical and non-technical teams.Strategic Technology Evaluation: Possesses broad enterprise scale expertise across infrastructure, Azure cloud architecture, identity and access management with Entra ID, and emerging AI‐driven‐automation technologies—enabling the evaluation and recommendation of modernization opportunities, security improvements, and strategic technology replacements.Continuous Learning & Growth Mindset: Demonstrates a strong growth mindset, continually expanding expertise in evolving cloud, automation, and security technologies and applying new knowledge to strengthen WWF's technical capabilities.Requires Skills and ExperienceA degree IT or related field is HIGHLY preferred.Verbal and written fluency in English and Spanish required.Minimum of 8 years of relevant experience supporting Microsoft 365 productivity services in an enterprise environment:Administering Microsoft Teams in a production M365 tenant, including:Managing team creation, naming policies, and lifecycle controlsConfiguring Teams settings for external and guest accessAdministering SharePoint Online sites (team sites, communication sites):Managing permissions using groups and role-based accessSupporting site creation, ownership, and lifecycle managementTroubleshooting access, inheritance, and permission issuesWorking within a modern, flat hub site or multi-site architectureDocument libraries, lists, and metadataVersioning, check-in/check-out, and content organizationCollaboration workflows between SharePoint, Teams,



and OneDriveBasic understanding of information architecture and site usabilitySupporting business teams without over‐customizing the platformHands‐on user and identity management experience, including:Provisioning and deprovisioning users, service accounts, and guest accounts in Microsoft Active Directory and Entra ID (Azure AD)Supporting onboarding, offboarding, and role assignmentsTroubleshooting authentication and access issuesCoordinating identity‐related work with US IT and Security teamsPerforming access reviews and remediating inappropriate accessExperience working in a global or multi-country organization strongly preferredDemonstrated ability to support users across different cultures, regions, and technical maturity levelsAbility to communicate technical concepts clearly to non-technical usersStrong written and verbal communication skills, including documentation and training materialsMission-driven mindset with sensitivity to diverse cultural and operating environmentsStrong customer-service orientation and collaborative working styleAbility to balance integral standards with local needsComfortable working independently while contributing to distributed global teams.Committed to building and strengthening a culture of inclusion within and across teams.Identifies and aligns with WWF's core values:COURAGE– We demonstrate courage through our actions, we work for change where it's needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.INTEGRITY– We live the principles we call on others to meet.We act with integrity, accountability and transparency, and we rely on facts and science to guide us and to ensure that we learn and evolve.RESPECT– We honor the voices and knowledge of people and communities that we serve, and we work to secure their rights to a sustainable future.COLLABORATION– We deliver impact at the scale of the challenges we face through the power of collective action and innovation.Additional InformationPlease note: Candidates must be currently based and authorized to work in one of the following countries to be eligible for this position: Chile, Ecuador, Guatemala, Belize, Honduras, Mexico, Paraguay, Peru, Suriname, or Guyana.Remuneration: Salary and benefits for this position will be paid in local currency.World Wildlife Fund (WWF) promotes equal employment opportunities for all qualified individuals regardless of age, race, color, sex, religion, national origin, disability, or any other characteristic protected under applicable law.
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📌 Microsoft 365 Productivity & Cloud Engineer (Xico)
🏢 World Wildlife Fund
📍 Xico