Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management.We've grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.While we're proud of our heritage, it's who we are today that really matters, because that's what shapes who we and our clients can become tomorrow.By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.What do we do?
We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face.We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs.our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around £350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.The next chapter for LRQAAs the preferred assurance partner for our clients, we are relentless in helping them respond to the era of Assurance 4.0.Our decades of sector expertise in assuring assets and management systems, ensuring product integrity, responsible sourcing, navigating the energy transition and achieving net zero,



and strengthening cybersecurity maturity will help them to anticipate, mitigate and manage risk wherever they operate, freeing them to focus on growth.With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA's next chapter is set to be an exciting, transformational period of growth.We're well placed to build on everything we've done and further our ambitions for the future.At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.We are looking for a team of bright team players to be the pivotal contact point for clients so that we can deliver against our strategic priorities of demonstrating Relentless Client Focus and Be Digital.If you have:- The motivation and enthusiasm to bring your best self to work every day and have the confidence to give our clients the best possible experience.
- You will be proactive, use your initiative and show us your entrepreneurial spirit, find ways to improve how we do things and take care to avoid errors.
- You will be a natural problem solver with a strong client-focus, able to work in a dynamic, fast-paced environment across multiple systems and platforms.
- Have a willingness to learn and be curious, open to exchanging ideas and see things to resolution.
- Work well within a team, a positive outlook, be engaging,



collaborative and have the resilience to adapt to whatever changes come your way.We want you to be part of the team who will be the driving force behind delivering market leading client experience.
- Role purpose:- You will be part of a integral team responsible for providing exceptional client service and support to our clients.You will be the first point of contact for clients and will use your initiative to engage, clarify track and resolve their queries across multiple channels.You will become the expert across all LRQA's products and services and will effectively manage inbound queries to provide a market leading client experience that leaves a lasting impression.
- Where client queries cannot be answered directly, you will take ownership and be responsible for co-ordinating input from across the business so that you can keep our clients aware of progress through regular updates.
- Key Responsibilities:- Own the client experience together with the team.
- Be the first point of contact for inbound client queries for LRQA.Troubleshoot client problems using analysis and critical thinking to understand and solve issues.
- Work closely with other colleagues across the Group in the analysis, interpretation, and resolution of client issues.
- Build and maintain strong working relationships with internal and external clients so that we go the extra mile, creating a one team mindset to deliver the best client outcomes.
- Log issues using internal systems, escalate unresolved queries and follow-up with relevant departments, identifying effective triage routes to enable fast resolution.
- Managing a queue of work across regions, performing handovers to other teams where required- Track all client queries/r

📌 Client Success Champion (Estado de México)
🏢 LRQA group
📍 Estado de México