**Location**: Mexico City (Hybrid)**Industries**:B2B SaaS Platform, Fintech**Compensation Details****Salary**: $85,****** MXN monthly**Variable Pay**:Equity Package**Other Benefits**:Health insuranceFlexible vacationLearning stipend**Key Challenges**- Own account management: align with merchants, deliver performance report, drive upsell and referrals- Define and manage NRR, retention, and expansion metrics**Role Summary**Customer Success Manager to drive adoption, retention, and growth with merchants and buyers.Own post-launch engagement, ensuring activation, increased usage, and measurable value, while collaborating closely with Growth, Ops, and Risk teams.
**Must-Have Requirements**These qualifications are required to be considered for this position.
- 5-7+ years in customer success, account management, or growth roles at a B2B fintech or SaaS company- Experience leading teams across activation and account management.
- Experience driving adoption, retention, and net revenue growth.
- Fluent in Spanish and English (advanced)**Main Responsibilities**- Lead adoption and activation: onboard new users, drive engagement, increase repeat usage.
- Act as primary point of contact for merchants, collaborating with Ops and Risk.
- Build playbooks and processes for scalable customer success.




- Hire and develop a team across adoption and account management.
**¡ IMPORTANTE !
**Antes de aplicar a la posición publicada, te invitamos a actualizar tu CV y asegurarte de que la información esté completa y actualizada con los requisitos de esta vacante.Esto es fundamental para que tu perfil sea leído y analizado correctamente por nuestro sistema ATS (Applicant Tracking System).
Te recomendamos:- Verificar que tus datos personales y de contacto estén correctos.
- Incluir tu experiência laboral más reciente y logros relevantes.
- Detallar los requisitos de esta vacante.Tipo de puesto: Tiempo completoSueldo: $85,****** al mesPregunta(s) de postulación:- Correo electrónico- Número de celular- URL Linkedin- Para que el ATS lea adecuadamente tu CV, debe contener TODAS las palabras fundamental de esta vacante.
¿Tu CV ya está actualizado para esta posición?
Experiência:- Customer success, account management, B2B fintech or SaaS: 5 años (Obligatorio)- Leading teams across activation and account management: 5 años (Obligatorio)- Driving adoption, retention, and net revenue growth: 5 años (Obligatorio)- industries: B2B SaaS Platform, Fintech: 5 años (Obligatorio)Idioma:- Fluent in Spanish and English (advanced) (Obligatorio)Lugar de trabajo: Empleo presencial

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