The EUT Desktop Engineer will be responsible for providing advanced technical support and maintenance for end-user computing environments.This role involves troubleshooting hardware and software issues, managing desktop and mobile devices, and ensuring optimal performance and security of the end-user computing infrastructure.
**Key Responsibilities**:- Provide Level 3 desktop support to end-users, resolving complex technical issues related to hardware, software, and network connectivity.
- Manage and deploy desktop images, configurations, and device lifecycle processes.
- Administer and support Microsoft Windows operating systems, including Windows *****.
- Utilize tools such as Microsoft Intune for device management and deployment.
- Troubleshoot and support mobile devices running iOS and Android.
- Manage Active Directory, Azure AD, and Microsoft 365 environments.
- Implement and maintain endpoint security measures to protect against threats.
- Collaborate with network, security, and server teams to resolve cross-functional issues.
- Document solutions, best practices, and known issues, sharing insights with the IT team.
- Participate in major incident management, problem and change management, and service improvement initiatives.
- Provide support for related project services,



including onboarding and technical change requests.
- Maintain up-to-date knowledge of industry trends and best practices in end-user computing.
**Qualifications**:- Bachelor's degree in Computer Science, Information Technology, or a related field or 5-8 years of related experience.
- Extensive experience in desktop support and end-user computing environments.
- Strong troubleshooting skills and proficiency in Microsoft Windows operating systems.
- Experience with SCCM, Intune, and other device management tools.
- Knowledge of Active Directory, Azure AD, and Microsoft 365.- Familiarity with ITIL framework and best practices.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
**Key Personal Attributes**:- Exceptional problem-solving skills.
- Strong time management and organizational abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Positive attitude and a commitment to continuous learning and improvement.

📌 Eut Desktop Engineer (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García