**JOB DUTIES**:- Facilitate issue identification and analysis- Investigate and resolve technical issues- Track requests resolution- Provide technical training- Build relationships with customers- Test products & softwareDevelop and share knowledge**YOU MUST HAVE**:- Excellent English Communications and verbal skillsCustomer Service Experience**WE VALUE**:- Experience in the industry is preferred- Good interpersonal and verbal & written communication skills- Strong continuous improvement mindset, strong leadership impact- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills**WHAT'S IN IT FOR YOU?
**- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a integral, innovative company shaping the future in its industry.LI-MV1LI-HYBRID

📌 Sr Technical Support Associate (San Luis Potosí)
🏢 Resideo
📍 San Luis Potosí