**Responsibilities**:- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making- Assist immediate manager with team motivation and performance monitoring- Mentor associates to improve individual performance- Consistently achieve individual and team performance targets under little to no direct supervision- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 2-4 years' experience in a related role- Proficient in Microsoft Office- Effective verbal and written communication skills- Sales experience- Excellent influencing and relationship management skills- Proven ability to work under limited supervision and seek out advancement opportunities- Excellent technical and data entry skills,



including utilizing a 10-key touchpad- Proven ability to creatively solve problems**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.Lic.Económico - Administrativas o a fin.O bien trunca.Excel intermedio - avanzadoManejo de officeExperiência en atención a clienteExperiência manejo de documentación y resguardo.Conocimientos en productos de seguros VIDA por lo menos 2 años.
**Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex Customer SpecialistCdmx (Xico)
🏢 Citi
📍 Xico