OverviewAbout Ingredion: Join Ingredion, where innovation impacts lives worldwide.As a integral powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives.We value diverse perspectives and are committed to shaping a better world with every product we create.Location: GuadalajaraWorkplace type: HybridResponsibilitiesReview and manage various processes for the South American business (Colombia, Brazil, Peru, Ecuador)Process invoice adjustments (credit/debit/return)Update master data (customer/product)Handle sample requestsManage financial documentationAddress customer complaintsAudit supportIT testingAct as a communication channel between the Customer Service function and the rest of the operation at IngredionCoordinate with other areas to ensure activities are completed correctlyAddress urgent requests to prioritize workGenerate reports and analyze information related to the positionCollaborate with local Customer Service areas to maintain process efficiency and qualityRecommend and support the implementation of organizational initiatives and continuous improvementParticipate in group problem-solving and team activitiesQualificationsEducation and ExperienceBachelor's degree or equivalent in a related field (e.g., Business, Engineering, etc.)Experience working in a Customer Service areaTechnical SkillsBasic knowledge in Microsoft Office requiredSAP and Salesforce experience preferredSoft Skills and AttitudeService orientation: customer-centric mindset and willingness to assist clients effectivelyTeamwork: ability to collaborate with colleagues and contribute to team goalsAdaptability: willingness to embrace change and learn new processesProblem-solving: proactive approach to identifying and resolving issuesLanguage ProficiencyAdvanced or native-level proficiency in Portuguese is requiredProficiency in written and spoken English desirableAdditional InformationRelocation Available: NoIngredion uses AI-enabled tools to support parts of the recruitment process.AI-assisted decisions are reviewed by our Talent Acquisition team for fairness and compliance with applicable laws.By applying, you acknowledge that AI may be used to support your application journey.
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📌 Sr. Analyst Customer Services Sa (Fluent Portuguese) (Jalisco)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Jalisco