Client Services Associate II - Hybrid - MexicoICON plc is a world-leading healthcare intelligence and clinical research organization.
We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.The role is within theAuthor Collaboration Unit department,atMapi Research Trust(in collaboration with ICON plc).
Mapi Research Trustis a non-profit organization facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly forClinical Outcome Assessments (COAs).
What You Will Do:Analyze and standardize material (originals, translations) as per processes and handle all communication and translation deliveries.Interface with Copyright holders of COAs, receive and routing requests, and facilitating discussions with operations and/or scientific personnel as needed.Liaise between Developers/Copyright holders, operations and customer service team.Coordinate discussions with Copyright holders as required.Support other Client Services and BD staff in multi-service bid defenses.Clarify complex contract specifications with Account Manager/Executive (where applicable) and Copyright holders and manage electronic document signatures.Develop and maintain filing and tracking tools in accordance with accepted practice.Knowledge management: Management of translation and original source files and data storage.Collect and analyze data from internal and external databases,



authors.Assist AM/AE in account management activities (BRM and report activities)Upstream information searches related to COA author accounts to assist Account Managers in business development activities.Your Profile:3-5 years of experience, business analysis, operational support, or equivalent positions.Linguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance or CRO industry is a plus.Communication, organization and continuous improvement skills.Advanced proficiency in English (full fluency).
Other languages are a plus.A completed bachelor's degree.Excellent skills in Microsoft Office applications (Word, Excel, and PowerPoint) are a must.Knowledge of regulatory requirements environment, COA / eCOA field, and CRO terminology is a plus.Experience in managing project priorities, demonstrating a sense of urgency, and maintaining accurate documentation.
#LI-FB2#LI-HybridWhat ICON can offer you:Our success depends on the quality of our people.
That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.In addition to your competitive salary, ICON offers a range of additional benefits.




Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.Our benefits examples include:Various annual leave entitlementsA range of health insurance offerings to suit you and your family's needs.Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.General Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.Life assuranceFlexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.Visit our careers site to read more about the benefits ICON offers.At ICON, inclusion & belonging are fundamental to our culture and values.
We're dedicated to providing an inclusive and accessible environment for all candidates.
ICON is committed to providing a workplace free of discrimination and harassment.
All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request hereInterested in the role, but unsure if you meet all of the requirements?
We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.Are you a current ICON Employee?
Please click here to apply

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