OverviewWelcome to FedEx Express Latin America and Caribbean Division Employment Opportunities.FedEx is recognized as a world-class company and a great place to work, with a focus on service excellence and innovation.ResponsibilitiesInvolves the completion of administrative tasks and coordination related to front-line operations, which may include data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service.The role is primarily office-based, with operational tasks as applicable.Assist customers by offering products and services to achieve sales objectives and develop frequent customers and credit relationships.Handle a variety of customer service, administrative, and office tasks that involve direct or indirect customer interaction.Support customers with package tracking and respond to questions about FedEx products and counter or phone sales services.Verify packages for proper labeling, contents legality, weight and size, appropriate packaging, insured value, special handling requirements for hazardous materials, and compliance with destination customs documentation.Collaborate on budget adherence, income/expenses, and help optimize branch profitability through resource optimization.Open and close the branch, maintain a clean workspace, inspect furniture and work materials, and respect customer service times.Identify new customers or additional business opportunities and offer the most suitable services and solutions, open new accounts, generate additional shipments,



and present sales opportunities.Ensure an excellent customer experience by developing and delivering appropriate solutions to customer problems.Monitor business and administrative processes and coordinate with involved areas.Safeguard company values and avoid deviations, shortages, and mismanagement in the WSC.Order supplies needed to prepare daily documentation and packaging for shipments.Requisitos mínimosNivel mínimo de estudios:Preparatoria terminada o equivalente.Idioma:Dominio de Inglés.Experiencia mínima:Dos (2) años de experiencia en ventas y/o atención a clientes cara a cara; conocimiento sólido en manejo de valores en especie y efectivo; experiencia previa en FedEx SCS Warehouse y conocimiento de operaciones y requerimientos de clientes fundamental.Habilidades mínimas requeridas:Capacidad para levantar 34 kg y manipular paquetes de hasta 68 kg con equipo adecuado; precisión y atención al detalle; habilidades de planeación y organización; habilidades interpersonales; resolución de problemas; capacidad para coordinar tareas para sí mismo y para otros; buenas habilidades de interpretación y traducción de instrucciones de clientes en requisitos viables; manejo de herramientas tecnológicas (escáner, impresora, intranet) y mantenimiento básico; buenas habilidades de oficina (m mecanografía, archivo, informática); buenas habilidades de comunicación y relaciones humanas; voz clara y articulada.
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📌 Lm051: Retail Service Agent (Jalisco)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Jalisco