Highstoke Media is a dynamic digital marketing agency specializing in the luxury beauty and advanced aesthetics niche. Established in 2018, we are a fully remote, US-based company enjoying rapid growth. We value driven candidates who thrive in a versátil, fun remote work environment. The Customer Success Manager / Account Manager will serve as the primary point of contact for our clients, ensuring their success by providing ongoing coaching, support, and guidance. This role is critical in maintaining strong client relationships, addressing challenges, and helping clients optimize the impact of our services. Providing personalized coaching to help clients achieve their business goals, guiding them on best practices for maximizing the effectiveness of our services. Addressing client challenges and urgent 'fires' with poise and problem-solving expertise. Conducting regular check-ins with clients via Zoom to review progress and ensure alignment with their objectives. Collaborating with internal teams to ensure seamless communication and support for clients. Exceptional interpersonal, verbal, and written communication skills in English. ~ Experience in hosting and managing multiple Zoom meetings daily. ~ Strong technical acumen with the ability to troubleshoot and use software tools efficiently.



~ Proven ability to handle multiple client accounts and projects simultaneously while meeting deadlines. ~ 2-3+ years in a customer-facing role, ideally in customer success or account management. ~ Experience with project management software such as Asana, Slack, and ClickUp. ~ Familiarity with digital marketing fundamentals is a plus. ~ Tech-savvy with a background in CRM systems and basic marketing software. ~ Background in the beauty/permanent makeup industry is advantageous. 2-3+ years in a similar customer success or account management role, ideally in marketing or advertising. ~ Experience with Facebook Ads, Google Ads, and other digital advertising platforms highly preferred ~2-3+ years working in a USA-based company (for cultural and communication nuances). ~ Fully remote position—work from anywhere in the world. Access to world-class training and education in advertising and marketing. Job Type: Full-time (40+ Hours / Week) Performance based bonuses & raises Our Customer Success Manager will have a full schedule, regularly meeting with clients to ensure their satisfaction and long-term success. We require someone who is exceptionally organized and excels in time management. Step 1) Make sure you attach an English resume to this application.

📌 Remote Customer Success Manager (Ciudad de México)
🏢 Highstoke
📍 Ciudad de México